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- Tasks: Manage client relationships and support their HR initiatives with innovative solutions.
- Company: Join Rizing, a Wipro Company, focused on enhancing employee experiences.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be the key contact for clients and drive impactful HR transformations.
- Qualifications: Bachelor's degree or equivalent experience in HR or IT; customer service skills required.
- Other info: Dynamic role with a focus on client success and career advancement.
The predicted salary is between 40000 - 50000 £ per year.
Rizing, a Wipro Company, specializes in HR and Human Capital Management (HCM) solutions based on SAP SuccessFactors®. By focusing on employee experience, payroll, engagement, workforce analysis, and training management, we create efficient and connected HR processes. Our HR and payroll experts create long-term client relationships, prioritizing client success over profit.
Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients. Interacts with the Director and Consultants in Managed Services, offshore and Delivery Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives.
Develops a roadmap to enable SuccessFactors enhancements per client’s business initiatives, manages escalated service issues, and monitors case resolution. Leads regularly scheduled status reviews, Quarterly Business Reviews and annual account reviews. Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives.
Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets. Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience. Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, and training. Coordinates with Sales and Professional Services teams to smoothly transfer ownership of the client. Provides metrics on Managed Services performance.
Qualifications:
- Bachelor’s degree in Information Systems, Information Technology, Human Resources or related discipline or equivalent work experience.
- Previous SAP SuccessFactors experience in implementation or as end-user desirable.
- 2 – 5 years experience in customer services or account management, managing a portfolio of accounts.
- 2 – 5 years previous experience in professional services or consulting industry.
- Basic knowledge of project management methodology, tools, and templates.
- Basic knowledge of HR policies and processes and customer service principles.
- Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.
- Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
- Ability to sell and deliver consulting services.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Client Engagement Manager Remote Working in London employer: Rizing HCM
Contact Detail:
Rizing HCM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager Remote Working in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and consulting space, especially those who have experience with SAP SuccessFactors. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by researching Rizing and its client engagement strategies. Show us you understand our focus on employee experience and how you can contribute to enhancing client relationships.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the role of Client Engagement Manager. Highlight your customer service skills and any relevant project management knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Rizing.
We think you need these skills to ace Client Engagement Manager Remote Working in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Engagement Manager. Highlight your experience with SAP SuccessFactors and any relevant client management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR solutions and how your background aligns with our mission at Rizing. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage client relationships and improve service delivery. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Rizing HCM
✨Know Your Stuff
Make sure you brush up on SAP SuccessFactors and its functionalities. Understand how it relates to HR processes and be ready to discuss your previous experiences with it, whether as an end-user or in implementation.
✨Understand the Client's Needs
Research Rizing and their approach to client engagement. Be prepared to talk about how you can help enhance client relationships and support their business initiatives based on your understanding of their industry.
✨Showcase Your Communication Skills
As a Client Engagement Manager, you'll need to interact with various teams. Practice articulating your thoughts clearly and confidently, especially when discussing how you would facilitate onboarding and manage escalated service issues.
✨Prepare for Scenario Questions
Think of examples from your past experience where you've successfully managed accounts or resolved client issues. Be ready to explain your thought process and the outcomes, as this will demonstrate your problem-solving skills and customer service principles.