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- Tasks: Be the go-to person for clients, ensuring their needs are met and satisfaction is high.
- Company: Join Rizing, a Wipro Company, focused on innovative HR solutions.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real difference in client relationships and drive impactful HR initiatives.
- Qualifications: Bachelor’s degree or equivalent experience; customer service or account management background preferred.
- Other info: Dynamic team environment with a commitment to inclusivity and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
About Us: Rizing, a Wipro Company, specializes in HR and Human Capital Management (HCM) solutions based on SAP SuccessFactors®. By focusing on employee experience, payroll, engagement, workforce analysis, and training management, we create efficient and connected HR processes. Our HR and payroll experts create long-term client relationships, prioritizing client success over profit.
Description: Acts as the single point of contact, facilitating the day to day activities in support of Managed Services clients. Interacts with the Director and Consultants in Managed Services, offshore and Delivery Consultants, Sales Team, Solution Center Team, Project Managers, and Finance to best position Rizing to support the client’s business initiatives.
Essential Functions:
- Acts as the main point of contact, proactively ensuring client needs are met and enhancing overall satisfaction; develops a roadmap to enable SuccessFactors enhancements per client’s business initiatives, manages escalated service issues, and monitors case resolution.
- Develops and implements engagement strategies to drive value.
- Leads regularly scheduled status reviews, Quarterly Business Reviews and annual account reviews.
- Develops an understanding of clients’ job responsibilities, business, and industry to best position Rizing to support client business initiatives.
- Establishes and maintains contract and account governance, managing client change control requests, and approving consultant timesheets.
- Identifies opportunities for upselling, promoting renewals and maximizing customer lifetime value.
- Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience.
- Facilitates onboarding of new clients including kick-off meetings, knowledge transfer, and training.
- Coordinates with Sales and Professional Services teams to smoothly transfer ownership of the client.
- Cultivates exceptional working relationships to include the regional leadership team, Sales, global peers, Client stakeholders up to and including C-level, and vendors/partners.
- Provides metrics on Managed Services performance.
- Completes continuing education activities to attain and maintain professional certifications.
- Performs other duties as assigned.
Required Qualifications:
- Bachelor’s degree in Information Systems, Information Technology, Human Resources or related discipline or equivalent work experience.
Required Experience:
- 2 – 5 years experience in customer services or account management, managing a portfolio of accounts.
- 2 – 5 years previous experience in professional services or consulting industry.
Knowledge, Skills, and Abilities (KSAs):
- Basic knowledge of project management methodology, tools, and templates.
- Basic knowledge of HR policies and processes and customer service principles.
- Advanced functional knowledge of SuccessFactors architecture and functionality through either configuration or end-user experience.
- Analytical and solutions oriented; ability to solve complex problems, provide detailed insight and constructive criticism into problems and complex situations.
- Identifies key factors that influence the viability of different solutions and clarifies information to solve problems.
- Ability to build personal relationships with clients and peers, while inspiring and motivating others.
- Ability to work in teams and independently.
- Strong presentation skills and meeting facilitation; displays confidence and poise in formal speaking situations; creates effective and compelling presentations; keeps meetings clearly focused on the agenda.
- Excellent written and oral communication; attentively listens and shares knowledge/expertise.
- Advanced MS Office to include Word, Excel, Teams, PowerPoint, and SharePoint.
- Ability to establish and manage multiple priorities and meet tight deadlines with attention to detail and strong organizational skills.
- Ability to sell and deliver consulting services.
EEO Statement: Rizing is committed to providing a workplace free from discrimination or harassment. We expect every member of the Rizing family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
Client Engagement Manager in London employer: Rizing HCM
Contact Detail:
Rizing HCM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rizing on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Engagement Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Rizing's values and how they align with your own. Think about specific examples from your past work that demonstrate your ability to enhance client satisfaction and drive engagement strategies. We want to see how you can bring value to our team!
✨Tip Number 3
Practice your presentation skills! As a Client Engagement Manager, you'll need to lead meetings and present ideas clearly. Grab a friend or family member and run through your pitch. The more comfortable you are, the better you'll come across in interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Rizing family. Let's get you started on this exciting journey!
We think you need these skills to ace Client Engagement Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Manager role. Highlight your experience with SAP SuccessFactors and any relevant client management skills. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and teams, it's crucial to demonstrate your excellent written and oral communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled complex problems in previous roles. This will show us that you're analytical and solutions-oriented, just what we need for this position.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rizing HCM
✨Know Your Stuff
Make sure you have a solid understanding of SAP SuccessFactors and its functionalities. Brush up on your knowledge of HR policies and processes, as well as customer service principles. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Client Engagement Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully facilitated meetings or resolved client issues in the past to demonstrate your skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex problems you've encountered in previous roles and how you approached them. Highlight your analytical skills and ability to provide constructive solutions. This will show that you can handle the challenges that come with managing client relationships.
✨Build Rapport
Establishing strong relationships is key in this role. During the interview, try to connect with your interviewers by finding common ground or shared interests. This will not only make you more memorable but also demonstrate your ability to build personal relationships with clients and peers.