At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join RIXO, a vibrant fashion brand on King’s Road, London.
- Benefits: Enjoy competitive pay, staff discounts, and mental health support.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of a fun, inclusive environment while developing your retail management skills.
- Qualifications: Retail management experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
Deputy Store Manager for RIXO’s Flagship store on King’s Road, London.
Supports the Store Manager in delivering exceptional retail, operational, and commercial standards, guiding a team of Senior Sales Associates and sales assistants.
Responsibilities
- Drive customer service excellence and maximise sales opportunities, ensuring high service standards and sales floor expectations are met.
- Lead, coach, and supervise the sales team to maintain strong service and sales floor presence, ensuring all customers are welcomed in a friendly manner.
- Use sales and profit KPIs to evaluate performance, guide team activities and keep the team focused on meeting targets.
- Communicate with Store Manager and Merchandising teams regarding stock replenishment, bestsellers, and inventory to optimise sales.
- Support training on RIXO values, product knowledge, and sales techniques.
- Execute merchandising, product launches, and brand initiatives on schedule.
- Collaborate with Store Manager to enhance the customer journey and achieve visual retail standards.
- Coach team on presentation, visual standards, and housekeeping, keeping customer service as priority.
- Assist in daily team operations, attendance, performance reviews, scheduling and staffing.
- Provide constructive feedback, conduct reviews, and facilitate development.
- Ensure adherence to health and safety training, standards, and report risks promptly.
Qualifications & Experience
- Proven track record in retail management and a strong desire to contribute to growth.
- Strong communication, influencing, and relationship‑building skills.
- Ability to use initiative, make logical decisions under pressure, and prioritize multiple objectives.
- Analytical mindset with strong time‑management skills.
- Experience in coaching, developing and managing a team.
- Product and market awareness relevant to the fashion retail sector.
Benefits
- Competitive compensation and bonus structure.
- Staff discount, uniform allowance and cash health plan.
- Opportunities for development and progression.
- Mental health support.
- Inclusive, friendly and fun working environment.
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We think you need these skills to ace Flagship Deputy Store Manager at RIXO in London
Customer Service Excellence
Sales Management
Team Leadership
Coaching and Development
Communication Skills
Analytical Mindset
Time Management
