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- Tasks: Support daily ecommerce operations and optimise the website for a seamless customer experience.
- Company: Join RIXO, a vibrant fashion brand born from friendship and passion for vintage.
- Benefits: Enjoy flexible hybrid working, generous holiday entitlement, and exclusive staff discounts.
- Other info: Dynamic work environment with opportunities for growth and regular team social events.
- Why this job: Be part of a creative team that empowers women through unique fashion and innovative digital experiences.
- Qualifications: 2+ years in ecommerce, strong attention to detail, and a collaborative spirit.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT RIXO
RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the market with easy-to-wear, feminine shapes and high-quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day.
ROLE OVERVIEW
We are seeking a detail‑oriented and commercially minded Ecommerce Coordinator to support the day‑to‑day trading and optimisation of our website. This role plays a key part in ensuring our ecommerce experience is continuously optimised, updated, accurate, and reflective of customer behaviour, trading priorities, and wider business objectives.
You will be responsible for maintaining the onsite customer journey, executing trading updates, supporting market‑specific optimisation, and ensuring all content, search, and merchandising elements are performing effectively. Working closely with the Senior Ecommerce Trading Manager, you will help deliver the digital roadmap, manage onsite testing and CRO initiatives, and ensure technical issues are identified and resolved quickly. This is a hands‑on role suited to someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated by delivering a seamless, high‑performing digital experience across multiple markets.
KEY RESPONSIBILITIES
- Key point person for implementing onsite trade changes, ensuring updates reflect customer behaviour, trading priorities, and commercial opportunities.
- Conduct regular site walks to ensure all pages are reviewed, issues flagged and fixed, and actions are completed promptly.
- Own and manage market localisation, ensuring key sites are planned, traded, and optimised, with a strong focus on enhancing the US customer experience and other key markets.
- Pull data, analyse and provide actionable insight and summaries for weekly trade meetings, post‑launch performance analysis, AB testing outcomes, monthly performance reports, and ad hoc analysis requests. Share key findings with senior stakeholders to support visibility, alignment, and informed decision making.
- Support the Senior Ecommerce Trading Manager in setting and executing the digital roadmap in partnership with the digital development agency.
- Management of onsite bugs, including logging of all bugs, track and test; collaborating with the development agency to ensure timely resolution.
- Build and maintain a clear CRO A/B Testing Roadmap, ensuring all tests are planned, prioritised, and approved. Own the go‑live of tests through our CRO platform and development agency, report on performance outcomes, and manage the rollout of new site functionality.
- Develop and manage the onsite search and merchandising tool, ensuring search is continuously optimised and VM strategy is reflective of key trading initiatives.
- Partner closely with internal teams (Brand, Creative, Merchandising, CRM, etc.) to ensure smooth execution of onsite changes and digital initiatives.
- Own the relationship with the SEO agency, ensuring recommendations are actioned, performance changes are monitored, and insights are reported to key stakeholders.
- Own the planning and launch of promotional periods and trade levers, ensuring onsite messaging is aligned with marketing sends and supports commercial objectives.
- Oversee and support the E‑Commerce Assistant in tasks such as the product launch process. Ensure a smooth digital journey from planning to launch while owning the briefing of site content to align with wider marketing activity. Support with training and mentoring of this role.
ABOUT YOU
- Commercially driven, with experience in driving ecommerce trade performance.
- Strong technical ability to support with 3rd party platforms.
- Resilient, adaptable and confident working in a fast‑paced environment.
- Highly organised with strong attention to detail.
- Collaborative in approach and works well with other teams and agencies.
- 2+ years of ecommerce experience ideally within a fashion brand.
WHY RIXO?
- Flexible Hybrid Working: Enjoy a balance with three-four days on-site each week.
- Generous Holiday Entitlement: 25 days annual leave plus 8 bank holidays.
- Exclusive RIXO Discount: Access exclusive staff discounts on our collections.
- Staff Sample Sales: Early access to limited-edition items at special prices.
- Team Social Events: Regular events to celebrate achievements.
- Enhanced Family Leave: Supportive maternity and paternity leave policies to help you and your family.
- Health Cash Plan: Contribute to everyday health and wellness needs, providing extra support.
Ecommerce Coordinator in London employer: RIXO
Contact Detail:
RIXO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Coordinator in London
✨Tip Number 1
Get to know RIXO inside out! Familiarise yourself with their products, values, and the vibe they create. This will help you tailor your approach and show them you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Ecommerce Coordinator role. It’s all about making those connections!
✨Tip Number 3
Prepare for the interview by practising common ecommerce questions and scenarios. Think about how you can demonstrate your problem-solving skills and attention to detail, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the RIXO team and ready to dive into the ecommerce world.
We think you need these skills to ace Ecommerce Coordinator in London
Some tips for your application 🫡
Show Your Passion for Ecommerce: When writing your application, let us see your enthusiasm for ecommerce! Share any relevant experiences or projects that highlight your love for optimising online shopping experiences. We want to know what drives you!
Be Detail-Oriented: As an Ecommerce Coordinator, attention to detail is key. Make sure your application is free from typos and errors. A well-structured and clear application reflects your ability to maintain the high standards we expect at RIXO.
Highlight Your Analytical Skills: We’re looking for someone who can pull data and provide insights. In your application, mention any experience you have with data analysis or A/B testing. Show us how you’ve used data to make informed decisions in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the RIXO team!
How to prepare for a job interview at RIXO
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge, especially in relation to fashion brands. Understand the key metrics that drive online sales and be ready to discuss how you've used data to optimise customer experiences in previous roles.
✨Showcase Your Problem-Solving Skills
Since this role involves a lot of troubleshooting, think of specific examples where you've identified and resolved issues quickly. Be prepared to explain your thought process and how you prioritised tasks to ensure a seamless digital experience.
✨Familiarise Yourself with RIXO’s Brand
Dive deep into RIXO’s story, values, and product offerings. Understanding their unique approach to fashion will help you align your answers with their brand philosophy and demonstrate your genuine interest in the company.
✨Prepare for Collaborative Scenarios
This role requires working closely with various teams. Think of examples where you've successfully collaborated with others, whether it was in a project or during a challenging situation. Highlight your communication skills and how you can contribute to a team environment.