At a Glance
- Tasks: Support the Store Manager in delivering exceptional retail and operational standards.
- Company: Join RIXO, a vibrant fashion brand on King’s Road, London.
- Benefits: Enjoy competitive pay, staff discounts, and mental health support.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Lead a dynamic team and enhance customer experiences in a fun environment.
- Qualifications: Retail management experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Deputy Store Manager for RIXO’s Flagship store on King’s Road, London. Supports the Store Manager in delivering exceptional retail, operational, and commercial standards, guiding a team of Senior Sales Associates and sales assistants.
Responsibilities
- Drive customer service excellence and maximise sales opportunities, ensuring high service standards and sales floor expectations are met.
- Lead, coach, and supervise the sales team to maintain strong service and sales floor presence, ensuring all customers are welcomed in a friendly manner.
- Use sales and profit KPIs to evaluate performance, guide team activities and keep the team focused on meeting targets.
- Communicate with Store Manager and Merchandising teams regarding stock replenishment, bestsellers, and inventory to optimise sales.
- Support training on RIXO values, product knowledge, and sales techniques.
- Execute merchandising, product launches, and brand initiatives on schedule.
- Collaborate with Store Manager to enhance the customer journey and achieve visual retail standards.
- Coach team on presentation, visual standards, and housekeeping, keeping customer service as priority.
- Assist in daily team operations, attendance, performance reviews, scheduling and staffing.
- Provide constructive feedback, conduct reviews, and facilitate development.
- Ensure adherence to health and safety training, standards, and report risks promptly.
Qualifications & Experience
- Proven track record in retail management and a strong desire to contribute to growth.
- Strong communication, influencing, and relationship‑building skills.
- Ability to use initiative, make logical decisions under pressure, and prioritise multiple objectives.
- Analytical mindset with strong time‑management skills.
- Experience in coaching, developing and managing a team.
- Product and market awareness relevant to the fashion retail sector.
Benefits
- Competitive compensation and bonus structure.
- Staff discount, uniform allowance and cash health plan.
- Opportunities for development and progression.
- Mental health support.
- Inclusive, friendly and fun working environment.
Flagship Deputy Store Manager at RIXO employer: RIXO
RIXO is an exceptional employer, offering a vibrant and inclusive work culture at our flagship store on King’s Road, London. With competitive compensation, generous staff discounts, and a strong focus on employee development, we empower our team to thrive in a supportive environment that prioritises mental health and well-being. Join us to be part of a dynamic team where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Deputy Store Manager at RIXO
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like RIXO, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like RIXO!
We think you need these skills to ace Flagship Deputy Store Manager at RIXO
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at RIXO, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at RIXO and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show RIXO that you’re ready to jump in and contribute right away!
How to prepare for a job interview at RIXO
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
