At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and drive sales.
- Company: Join RIXO, a trendy brand known for unique vintage dresses and inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, and a supportive work culture.
- Other info: Opportunities for career development in a fast-growing company.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Retail management experience and a passion for fashion are essential.
The predicted salary is between 25000 - 32000 € per year.
ABOUT RIXO
A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand‑painted prints, bias‑cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.
ROLE OVERVIEW
We're looking for an Assistant Store Manager to join our Carnaby Street store. You will be responsible for the day‑to‑day running of the shop floor; to drive daily and weekly sales targets by delivering first‑class customer experience. You will work as part of the Store Management team providing Duty Management cover in the absence of the Dual‑Site Store Manager, whilst also helping us to build a customer‑focused sales team to deliver exceptional service to everyone who walks through the door.
KEY RESPONSIBILITIES
- Drive exceptional customer service at all times, supporting the Dual‑Site Store Manager in ensuring customer service, profit, and strategic objectives are consistently met and exceeded.
- Maximise sales opportunities by maintaining high service standards and ensuring the department meets its sales floor expectations.
- Be highly visible on the shop floor and foster a customer‑centric environment.
- Lead by example, coaching the team to maintain strong service and sales floor presence, ensuring that every customer is approached in a friendly and open manner.
- Utilise sales and profit KPIs to evaluate performance and guide team activities.
- Keep the team focused on meeting targets and collaborate to achieve objectives.
- Communicate with the Dual‑Site Store Manager and Merchandising teams about stock replenishment needs to optimise sales potential and stock availability.
- Regularly share updates on stock levels, bestsellers, and ideal inventory to improve sales performance, escalating product concerns as needed.
- Support the team in training on RIXO values, product knowledge, and sales techniques to maximise profit.
- Assist in the timely execution of merchandising, product launches, and other brand initiatives.
- Collaborate with the Store Manager to enhance the customer journey by achieving agreed retail and visual standards, ensuring that the visual presentation aligns with the brand identity and drives commercial success.
- Coach and supervise the team to uphold high presentation, visual standards, and housekeeping, ensuring customer service remains the primary focus.
PEOPLE MANAGEMENT
- Support the Dual‑Site Store Manager in managing daily team operations, providing clear direction and regular constructive feedback.
- Oversee key people processes, including attendance management and performance reviews, in accordance with company policies.
- Work with the Dual‑Site Store Manager to create and manage team schedules, ensuring appropriate floor coverage at all times.
- Contribute to the overall store management by taking on additional responsibilities as required.
- Ensure that goals and objectives, as agreed with the Dual‑Site Store Manager are communicated effectively to the team.
- Foster a positive and engaging work environment in the store.
- Inspire and motivate the team to reach their full potential, supporting their development and improving performance.
- Assist the Dual‑Site Store Manager in conducting performance reviews and ensure that training is provided to enhance team capabilities.
HEALTH AND SAFETY
- Work with the Dual‑Site Store Manager and team to ensure all training, quality, environmental, and safety standards are met, maintained, and exceeded.
- Ensure the team complies with health and safety obligations in line with both company and statutory standards through regular training and communication.
- Promptly report any health and safety risks or concerns to the appropriate channels as soon as they arise.
KEY SKILLS AND EXPERIENCE
- A passion for the RIXO brand, with a strong desire to contribute to the retail growth of the company.
- A proven track record of success in retail management.
- Relevant product and market awareness.
- Strong communication, influencing, and relationship‑building skills.
- Innovative and able to use initiative.
- Capable of making logical decisions under pressure.
- Strong time management skills, with the ability to prioritise multiple objectives.
- Numerate, with strong analytical skills.
- Experience in coaching, developing, and managing a team.
WHY RIXO
At RIXO, our people are at the heart of everything we do. We are an inclusive employer and are committed to creating an inspiring workplace where everyone feels respected, supported, able to thrive, feel valued, and grow with us. We welcome talent from all backgrounds and believe that diverse perspectives make us stronger, more creative, and more connected to our customers.
We offer a competitive compensation and benefits package, including a competitive salary, commission and bonus structure, generous staff discount, uniform allowance, a refer‑a‑friend scheme, and a Work Anniversary scheme. Your wellbeing matters to us. Our benefits include a healthcare cash plan with SimplyHealth, access to mental health support, and a culture that genuinely supports balance and flexibility.
Learning and development are central to life at RIXO. Through our internal L&D platform, you’ll have access to opportunities that help you grow your skills, develop your career and progress within a fast‑growing, entrepreneurial business.
Assistant Store Manager - Carnaby Street in London employer: Rixo Limited.
At RIXO, we pride ourselves on being an inclusive and inspiring employer, where our people are at the heart of everything we do. As an Assistant Store Manager at our vibrant Carnaby Street location, you'll enjoy a supportive work culture that values diversity and personal growth, alongside competitive benefits such as a generous staff discount, healthcare cash plan, and opportunities for professional development within a fast-growing brand. Join us to be part of a team that celebrates every woman and every body, while driving exceptional customer experiences in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Carnaby Street in London
✨Tip Number 1
Get to know the RIXO brand inside out! Familiarise yourself with their unique styles, values, and customer base. This way, when you walk into that interview, you can show your passion and understanding of what makes RIXO special.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence in delivering exceptional service.
✨Tip Number 3
Showcase your leadership abilities! Think of examples from your past experiences where you've motivated a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability to inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the RIXO family. Let’s get you that dream job!
We think you need these skills to ace Assistant Store Manager - Carnaby Street in London
Some tips for your application 🫡
Show Your Passion for RIXO:When you're writing your application, let your love for the RIXO brand shine through! Share why you’re excited about our unique vintage dresses and how you connect with our values. We want to see that you’re not just looking for a job, but that you genuinely want to be part of our journey.
Tailor Your Experience:Make sure to highlight your retail management experience in a way that aligns with what we’re looking for. Use specific examples that demonstrate your ability to drive sales, manage a team, and deliver exceptional customer service. We love seeing how your past experiences can contribute to our store's success!
Be Personable and Authentic:We’re all about creating a friendly and engaging environment, so let your personality come through in your application. Don’t be afraid to show us who you are! A little authenticity goes a long way in helping us see if you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see all the other amazing opportunities we have at RIXO!
How to prepare for a job interview at Rixo Limited.
✨Know the Brand Inside Out
Before your interview, dive deep into RIXO's history, values, and product offerings. Familiarise yourself with their unique hand-painted prints and bias-cut silhouettes. Showing genuine passion for the brand will impress the interviewers and demonstrate that you're a great fit for the team.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can foster a customer-centric environment and lead your team to do the same.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in coaching and developing teams. Share specific instances where you motivated your team to meet sales targets or improve performance. This will show that you can inspire others and contribute positively to the store's culture.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to make decisions under pressure. Think of scenarios where you've had to manage stock levels, handle customer complaints, or ensure health and safety standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
