At a Glance
- Tasks: Lead the team to deliver exceptional customer service and drive sales at our vibrant Carnaby Street store.
- Company: Join RIXO, a creative brand known for unique vintage-inspired fashion.
- Benefits: Enjoy competitive pay, generous discounts, and a supportive work culture focused on wellbeing.
- Other info: Embrace a diverse and inclusive workplace where your ideas matter.
- Why this job: Be part of a dynamic team that values creativity and personal growth in retail.
- Qualifications: Retail management experience and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 € per year.
ABOUT RIXO
A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand‑painted prints, bias‑cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.
ROLE OVERVIEW
We're looking for an Assistant Store Manager to join our Carnaby Street store. You will be responsible for the day‑to‑day running of the shop floor; to drive daily and weekly sales targets by delivering first‑class customer experience. You will work as part of the Store Management team providing Duty Management cover in the absence of the Dual‑Site Store Manager, whilst also helping us to build a customer‑focused sales team to deliver exceptional service to everyone who walks through the door.
KEY RESPONSIBILITIES
- Drive exceptional customer service at all times, supporting the Dual‑Site Store Manager in ensuring customer service, profit, and strategic objectives are consistently met and exceeded.
- Maximise sales opportunities by maintaining high service standards and ensuring the department meets its sales floor expectations.
- Be highly visible on the shop floor and foster a customer‑centric environment.
- Lead by example, coaching the team to maintain strong service and sales floor presence, ensuring that every customer is approached in a friendly and open manner.
- Utilise sales and profit KPIs to evaluate performance and guide team activities.
- Keep the team focused on meeting targets and collaborate to achieve objectives.
- Communicate with the Dual‑Site Store Manager and Merchandising teams about stock replenishment needs to optimise sales potential and stock availability.
- Regularly share updates on stock levels, bestsellers, and ideal inventory to improve sales performance, escalating product concerns as needed.
- Support the team in training on RIXO values, product knowledge, and sales techniques to maximise profit.
- Assist in the timely execution of merchandising, product launches, and other brand initiatives.
- Collaborate with the Store Manager to enhance the customer journey by achieving agreed retail and visual standards, ensuring that the visual presentation aligns with the brand identity and drives commercial success.
- Coach and supervise the team to uphold high presentation, visual standards, and housekeeping, ensuring customer service remains the primary focus.
PEOPLE MANAGEMENT
- Support the Dual‑Site Store Manager in managing daily team operations, providing clear direction and regular constructive feedback.
- Oversee key people processes, including attendance management and performance reviews, in accordance with company policies.
- Work with the Dual‑Site Store Manager to create and manage team schedules, ensuring appropriate floor coverage at all times.
- Contribute to the overall store management by taking on additional responsibilities as required.
- Ensure that goals and objectives, as agreed with the Dual‑Site Store Manager are communicated effectively to the team.
- Foster a positive and engaging work environment in the store.
- Inspire and motivate the team to reach their full potential, supporting their development and improving performance.
- Assist the Dual‑Site Store Manager in conducting performance reviews and ensure that training is provided to enhance team capabilities.
HEALTH AND SAFETY
- Work with the Dual‑Site Store Manager and team to ensure all training, quality, environmental, and safety standards are met, maintained, and exceeded.
- Ensure the team complies with health and safety obligations in line with both company and statutory standards through regular training and communication.
- Promptly report any health and safety risks or concerns to the appropriate channels as soon as they arise.
KEY SKILLS AND EXPERIENCE
- A passion for the RIXO brand, with a strong desire to contribute to the retail growth of the company.
- A proven track record of success in retail management.
- Relevant product and market awareness.
- Strong communication, influencing, and relationship‑building skills.
- Innovative and able to use initiative.
- Capable of making logical decisions under pressure.
- Strong time management skills, with the ability to prioritise multiple objectives.
- Numerate, with strong analytical skills.
- Experience in coaching, developing, and managing a team.
WHY RIXO
At RIXO, our people are at the heart of everything we do. We are an inclusive employer and are committed to creating an inspiring workplace where everyone feels respected, supported, able to thrive, feel valued, and grow with us. We welcome talent from all backgrounds and believe that diverse perspectives make us stronger, more creative, and more connected to our customers.
We offer a competitive compensation and benefits package, including a competitive salary, commission and bonus structure, generous staff discount, uniform allowance, a refer‑a‑friend scheme, and a Work Anniversary scheme. Your wellbeing matters to us. Our benefits include a healthcare cash plan with SimplyHealth, access to mental health support, and a culture that genuinely supports balance and flexibility.
Learning and development are central to life at RIXO. Through our internal L&D platform, you’ll have access to opportunities that help you grow your skills, develop your career and progress within a fast‑growing, entrepreneurial business.
Assistant Store Manager - Carnaby Street employer: Rixo Limited.
RIXO is an exceptional employer that prioritises its people, fostering an inclusive and inspiring workplace where every team member feels valued and supported. Located in the vibrant Carnaby Street, employees benefit from a competitive salary, generous discounts, and a strong focus on personal development through tailored learning opportunities. With a commitment to work-life balance and mental health support, RIXO offers a unique environment for those looking to thrive in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Carnaby Street
✨Tip Number 1
Get to know RIXO inside out! Familiarise yourself with their unique hand-painted prints and the brand's ethos. When you walk into that interview, show your passion for the brand and how you can contribute to its growth.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. RIXO values exceptional service, so be ready to share your experiences and how you can lead a team to deliver that same level of care.
✨Tip Number 3
Be prepared to discuss sales strategies! Brush up on your knowledge of KPIs and how you can use them to drive sales. RIXO is all about maximising opportunities, so come armed with ideas on how to boost performance on the shop floor.
✨Tip Number 4
Don’t forget to showcase your leadership skills! Talk about how you’ve motivated teams in the past and how you plan to inspire your future colleagues at RIXO. Remember, they’re looking for someone who can foster a positive work environment while hitting those targets!
We think you need these skills to ace Assistant Store Manager - Carnaby Street
Some tips for your application 🫡
Show Your Passion for RIXO:When you're writing your application, let your love for the RIXO brand shine through! Share why you’re excited about our unique designs and how you can contribute to our mission of creating an inclusive shopping experience.
Tailor Your Experience:Make sure to highlight your retail management experience in a way that aligns with the role. Use specific examples that demonstrate your ability to drive sales, manage a team, and deliver exceptional customer service, just like we do at RIXO.
Be Personable and Authentic:We want to get to know the real you! Write your application in a friendly tone that reflects your personality. This helps us see how you'd fit into our team and connect with our customers on the shop floor.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the RIXO family!
How to prepare for a job interview at Rixo Limited.
✨Know the RIXO Brand Inside Out
Before your interview, dive deep into RIXO's history, values, and product offerings. Familiarise yourself with their unique hand-painted prints and bias-cut silhouettes. Showing genuine passion for the brand will impress the interviewers and demonstrate that you're a great fit for the team.
✨Prepare for Customer Service Scenarios
As an Assistant Store Manager, you'll need to drive exceptional customer service. Think of examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you would handle various situations on the shop floor, ensuring every customer feels valued and appreciated.
✨Showcase Your Leadership Skills
RIXO is looking for someone who can inspire and motivate a team. Prepare to share specific instances where you've successfully coached or developed team members. Highlight your ability to provide constructive feedback and create a positive work environment, as this aligns with their focus on people management.
✨Be Ready to Discuss Sales Strategies
Understanding sales and profit KPIs is crucial for this role. Brush up on your analytical skills and be prepared to discuss how you've used data to drive sales in previous positions. Share your ideas on maximising sales opportunities and maintaining high service standards, as this will show your strategic thinking.
