Company: RIVVIA | Certified B Corpโข
๐๐ผ๐ฏ ๐ง๐ถ๐๐น๐ฒ: Front Of House
๐ฅ๐ผ๐น๐ฒ ๐ง๐๐ฝ๐ฒ: Client-facing, in person
๐ฅ๐ผ๐น๐ฒ ๐ฐ๐ผ๐บ๐บ๐ฒ๐ป๐ฐ๐ฒ๐บ๐ฒ๐ป๐: Mid-October
๐๐ผ๐๐ฟ๐: 24 hours per week
Location: London
Reporting to: Operations Manager
๐๐ฏ๐ผ๐๐ ๐ฅ๐๐ฉ๐ฉ๐๐:
Rivvia is a fresh, forward-thinking brand redefining workspaces for the modern era. We create thoughtfully designed environments where businesses and individuals can thrive, building connections and community at every location. With roots in London and a growing presence across Europe, Rivvia is built for those seeking more than just a place to workโit's a place to belong, innovate, and grow.
๐ฅ๐ผ๐น๐ฒ ๐ข๐๐ฒ๐ฟ๐๐ถ๐ฒ๐:
The Front of House is the face of the site, responsible for client experience, site presentation, and community events. This role combines hands-on site management with proactive community engagement, ensuring the space runs smoothly and clients feel well looked after. You'll work closely with our Community Associate in the building and will be looking after a high-profile client.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐ ๐ถ๐ป๐ฐ๐น๐๐ฑ๐ฒ ๐๐ต๐ฒ ๐ณ๐ผ๐น๐น๐ผ๐๐ถ๐ป๐ด:
Site Management
- Welcome all visitors and bookings to the site warmly
- Manage the day-to-day running of the site, ensuring it is fully stocked and presentable at all times
- Manage meeting room and day pass bookings
- Liaise with the facilities team on any building issues (e.g. leaks, maintenance faults) and see through to resolution
- Manage access reports for the site
- Ensure all site signage is accurate and up to date
Budget & Procurement
- Own and manage the site budget
- Order in necessary supplies and equipment
- Continually evaluate what is and isn't working, identifying opportunities for improvement or better-received alternatives
Client Experience & Communication
- Respond to private client issues and suggestions as quickly as possible
- Post internal updates and building notices on the client app in a timely manner
Community & Events
- Organise and internally market community events, ranging from daytime lunches to client drinks
- Promote events effectively to drive engagement and attendance
Other responsibilities/tasks may be assigned based on the needs of the business.
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐๐๐ถ๐๐ฒ๐ฑ ๐ณ๐ผ๐ฟ ๐๐ผ๐ ๐ถ๐ณ:
- You genuinely enjoy being the first face people see and take pride in making others feel welcome, whether it's a regular member or a first-time visitor booking a day pass.
- You're happiest when you're on your feet and across multiple things at once โ checking stock, chasing a maintenance fix, and updating a booking calendar all before lunch.
- You like the idea of owning a budget and making judgment calls about what's worth spending on, rather than just following a set list of tasks.
- You want a role that mixes operational rigour (access reports, signage, supplies) with the creative side of pulling together events people actually want to attend.
- You're drawn to hospitality or community-building environments and want a role where your day-to-day directly shapes how a space feels to the people in it.
๐ช๐ฒ'๐ฑ ๐น๐ผ๐๐ฒ ๐๐ผ ๐ต๐ฒ๐ฎ๐ฟ ๐ณ๐ฟ๐ผ๐บ ๐๐ผ๐ ๐ถ๐ณ ๐๐ผ๐'๐๐ฒ ๐ด๐ผ๐:
- Experience in a front-of-house, hospitality, community, or site/office management role, ideally somewhere client experience was central to the job.
- A track record of managing budgets or procurement โ ordering supplies, evaluating suppliers, or making cost-conscious decisions without compromising on quality.
- Strong written communication skills, with the confidence to post clear, timely updates on a client-facing app or platform.
- Experience planning or running events, from small daytime gatherings to larger client-facing drinks, plus a knack for marketing them so people show up.
- A proactive, problem-solving mindset โ someone who sees a leak or a stock gap and chases it to resolution rather than waiting to be told.
- First aid and fire marshal certifications (will be arranged post-hire for the right candidate)
