At a Glance
- Tasks: Help customers find their perfect jewellery pieces and boost sales in a trendy environment.
- Company: Join STORY by Rivoli, a vibrant fashion jewellery retailer.
- Benefits: Enjoy competitive pay, amazing staff discounts, and growth opportunities.
- Other info: Full training provided, with a chance to advance to a Senior Sales Consultant role.
- Why this job: Be part of a stylish team and share your passion for fashion and jewellery.
- Qualifications: Sales experience is great, but enthusiasm and a love for fashion are key!
The predicted salary is between 18900 - 23100 £ per year.
Reports to: Store Manager
Location: 21 King Street, St Helier, Jersey JE2 4WF
Hours of work: Monday – Friday 9.15 – 17.30 and Saturday (day off during the week) 8.45 – 17.00
Join our team at STORY! We’re looking for a sales-orientated, reliable Sales Consultant with a genuine interest in fashion, trends and jewellery. You’ll represent major brands including Swarovski, D.Louise, Nomination, Ti Sento, PDPaola, Daisy London and more, helping customers find the perfect piece.
We’re after someone customer-focused, confident, reliable and passionate about retail, with the drive to hit sales targets and the initiative to keep learning new collections. Previous jewellery or fashion accessory experience is a bonus, but full training is provided.
We offer a good rate of pay and excellent staff discounts, plus real opportunities to progress within the team.
The Successful Candidate Must Have
- A strongly sales-orientated mindset, with drive and motivation to achieve and exceed personal and store sales targets
- Proven experience in a customer-facing retail sales role
- A reliable, punctual and dependable approach to work
- A genuine interest in fashion, jewellery and emerging trends, with enthusiasm for keeping up to date with new collections
- A genuine passion for retail and for delivering an outstanding level of customer service
- The confidence to respond empathetically and intuitively to customers’ needs
- The ability to work well both independently and as part of a team
- A well-rounded, adaptable approach — equally comfortable being operationally minded and customer minded
- Own initiative, and an active interest in seeking out opportunities to learn and develop
- A high standard of personal presentation
- Experience in jewellery or fashion accessory sales is highly advantageous; full product training will be provided
Key Responsibilities
- Customer Service
- Acknowledge and warmly welcome all customers who enter the store
- Provide a friendly, knowledgeable and professional service at all times
- Advise customers on product ranges, prices and stock availability, liaising with manufacturers and suppliers where necessary
- Take in customer repairs, log them accurately and keep customers informed of progress
- Maintain full familiarity with our customer order and exchange policy so customers can be advised confidently
- Keep up to date with current promotions and communicate these effectively to customers
- Hold comprehensive, up-to-date knowledge of our full brand range — including Swarovski, D.Louise, Nomination, Ti Sento, PDPaola and Daisy London — including new lines as they are introduced
- Use effective questioning techniques to identify each customer’s needs and guide them to the right product
- Maximise sales opportunities through confident link selling and add-on sales
- Present a professional image when using the till, processing sales and handling all till functions competently
- Team & Store Support
- Work collaboratively with colleagues to maintain a welcoming and well-presented store environment
- Assist with stock replenishment, merchandising and general housekeeping of the shop floor and displays
- Follow all store procedures relating to security, cash handling and stock control
- Support the wider team in achieving store sales targets and KPIs
- Be receptive to feedback and coaching, and apply this to continually improve performance
- Take an active interest in learning new brands and product lines and expanding product knowledge
- Seek out opportunities to take on additional responsibility as experience grows
- Work towards the skills and experience required to progress to a Senior Sales Consultant role
Sales Consultant – Fashion Jewellery, STORY by Rivoli employer: Rivoli Limited
At STORY by Rivoli, we pride ourselves on fostering a vibrant and supportive work culture that values passion for fashion and exceptional customer service. Located in the heart of St Helier, Jersey, our team enjoys competitive pay, generous staff discounts, and ample opportunities for career progression within a dynamic retail environment. Join us to be part of a collaborative team where your enthusiasm for jewellery and trends can truly shine, while you develop your skills and advance your career in the exciting world of fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant – Fashion Jewellery, STORY by Rivoli
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Rivoli Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Rivoli Limited!
We think you need these skills to ace Sales Consultant – Fashion Jewellery, STORY by Rivoli
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Rivoli Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Rivoli Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Rivoli Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Rivoli Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
