At a Glance
- Tasks: Shape and improve digital experiences for unforgettable travel journeys.
- Company: Join Riviera Travel, a leader in creating exceptional travel experiences.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and career development opportunities.
- Other info: Collaborative team culture with a focus on personal growth and wellbeing.
- Why this job: Make a real impact on how customers discover and book their holidays.
- Qualifications: 2+ years in UX or research, e-commerce experience, and familiarity with design tools.
The predicted salary is between 35000 - 35000 £ per year.
Location: Burton Upon Trent/Hybrid (min 2x office days)
Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people-focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
The role: The UX Design Researcher plays a key role in shaping and improving the digital experience across Riviera Travel’s platforms. This position is responsible for understanding user behaviour, identifying opportunities to enhance customer journeys and ensuring that design decisions are grounded in insight and evidence. Working closely with digital product, design and wider business teams, the role focuses on conducting research, analysing data and translating findings into actionable recommendations that improve how customers explore and book holidays. From evaluating end-to-end journeys to testing new ideas and features, the role ensures that every interaction is informed by a clear understanding of customer needs, behaviours and expectations. It combines research, analysis and design thinking to support the delivery of intuitive, effective and engaging digital experiences.
What you will be doing:
- Working in the continuous improvement workstream and alongside projects and programmes
- Attending agile ceremonies as required and meetings with the relevant stakeholders to identify opportunities and collaborate on solutions
- Reviewing data and insights to inform your work, viewing session replays, survey responses and conducting interviews
- Working closely with the digital PO, BA, insights team and the UX/UI designer on solving problems and identifying opportunities
- Producing wireframes, prototypes and task flows to demonstrate proposed user journeys
- Defining and testing all UX functional text and messaging in collaboration with our brand team
- Garnering feedback and internal approval for proposed changes
- Having fun whilst working with a great group of smart and ambitious people focused on improving everything we do
Your Expertise:
- A minimum of 2 years’ experience in a similar UX or research-focused role
- Experience in e-commerce, ideally within a B2C environment
- Familiarity with tools such as Figma, Miro, Sketch or similar
- A passion for research and uncovering what drives customer behaviour
- The ability to turn both qualitative and quantitative data into clear insights
- A collaborative mindset with a natural ability to bring others on the journey
- Experience creating wireframes, prototypes and early-stage concepts
- A genuine interest in people, psychology and what influences behaviour
Why Join us:
Be part of a business that is passionate about creating unforgettable travel experiences, where your work directly shapes how thousands of customers discover and book their holidays. Join a collaborative and people-focused team where ideas are valued and curiosity is encouraged, while benefiting from excellent career pathways, ongoing development opportunities and a strong package that supports both your growth and wellbeing within a trusted and growing travel brand.
How We’ll Take Care of You:
We believe in rewarding our team with great benefits and opportunities for growth:
- Competitive Salary - Up to £35,000 (DOE)
- Hybrid working – flexibility to work from home and the office
- Annual bonus scheme – on-target bonus opportunity of 7.5%
- 27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
- Career development – access to Learnerbly and clear career pathways
- Employee discounts – on our award-winning holidays for you, friends, and family
- Wellbeing support – Employee Assistance Programme, virtual dentist Perks
UX Designer employer: Riviera Travel
Riviera Travel is an exceptional employer that fosters a collaborative and people-focused work culture, where your contributions as a UX Design Researcher directly enhance the travel experiences of customers. With a commitment to employee growth, you will benefit from ongoing development opportunities, flexible hybrid working arrangements, and a competitive salary package, all while being part of a passionate team dedicated to creating unforgettable journeys. Join us in shaping the future of travel, where your insights and creativity are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land UX Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with fellow UX designers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, including case studies that demonstrate your design process and problem-solving abilities. Make sure it’s easy to navigate and visually appealing—just like the user experiences you aim to create!
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you can showcase your research skills and your ability to translate data into actionable insights. Remember, it’s all about demonstrating your understanding of user behaviour!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Riviera Travel, where we’re all about creating unforgettable experiences together.
We think you need these skills to ace UX Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the UX Design Researcher role. Highlight your relevant experience, especially in e-commerce and user research, to show us you’re the perfect fit for our team.
Showcase Your Skills:Don’t forget to mention your familiarity with tools like Figma and Miro. We love seeing how you’ve used these tools in past projects, so include examples of wireframes or prototypes you've created!
Be Authentic:Let your personality shine through in your application! We’re looking for someone who’s not just skilled but also passionate about improving customer experiences. Share what drives you in UX design.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Riviera Travel
✨Know Your User Research
Make sure you brush up on your user research techniques. Be ready to discuss how you've used qualitative and quantitative data in past projects to inform design decisions. This will show that you understand the importance of grounding your work in solid insights.
✨Showcase Your Design Process
Prepare to walk through your design process, from wireframes to prototypes. Bring examples of your work, especially those that demonstrate your ability to create intuitive user journeys. This will help the interviewers see how you think and approach problem-solving.
✨Collaborative Mindset is Key
Riviera Travel values collaboration, so be ready to share experiences where you've worked closely with cross-functional teams. Highlight how you’ve engaged with stakeholders to identify opportunities and solve problems together, as this aligns with their team-focused culture.
✨Passion for Travel and User Experience
Express your enthusiasm for travel and how it influences your design work. Share any personal experiences that relate to user behaviour in the travel industry. This will resonate well with Riviera Travel's mission and show that you're genuinely interested in enhancing customer experiences.
