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- Tasks: Shape and deliver unforgettable solo travel experiences while managing product quality and innovation.
- Company: Join Riviera Travel, a leader in creating exceptional travel experiences.
- Benefits: Fixed term contract with opportunities for creativity and collaboration.
- Why this job: Be the ambassador for solo travel and make a real impact on customer experiences.
- Qualifications: Experience in travel product roles, strong negotiation skills, and a passion for solo travel.
- Other info: Dynamic role with opportunities for overseas travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Solo Lead at Riviera Travel, you will play a key role in shaping and delivering our exceptional portfolio of tours or cruises whilst focusing on this specialist area. This is an exciting opportunity to combine creativity, commercial acumen, and operational excellence to curate unforgettable travel experiences for our guests. You will become the go-to person within the business for our Solo holidays, working cross-functionally on many aspects of the product.
You will be responsible for managing existing tour products, identifying new opportunities, and ensuring the highest standards of quality and service across all touchpoints. Working collaboratively with internal teams and external suppliers, you will help evolve our product offering in line with customer expectations and market trends—while maintaining a sharp focus on commercial performance and customer satisfaction. Although not currently necessary, you may be required to negotiate contracts with suppliers to meet commercial requirements. This role is being recruited on a Fixed Term Contract.
Key Responsibilities
- This role is very cross-functional and involves developing effective working relationships with Marketing, Trade, Sales, Operations and the Tour Manager team.
- Lead a cross departmental solos taskforce, to develop solo champions in key teams around Riviera.
- Be the solo ambassador at Riviera, which may include delivering presentations to travel agents, participating in podcast interviews, delivering Tour Manager training, liaising with the PR team on press releases etc.
- Become an expert on Riviera’s solo travellers and understand their motivations and concerns, enabling you to make changes to improve NPS.
- Continuously review, refine, and enhance tour itineraries to ensure they remain fresh, engaging, and competitive.
- Collaborate with internal departments to ensure consistent delivery of accommodation, transport, and tour content that meets or exceeds customer expectations.
- Monitor and act on feedback from Tour Managers and guests to resolve quality issues and drive improvements.
- Identify and develop new product opportunities, research and create new tour itineraries in the most cost-effective manner and in line with customer expectations.
- Undertake overseas visits to develop the Solo product and proposition. Follow up on all details on return.
- Support brochure and website content creation by providing detailed tour notes and verifying accuracy of copy for new products.
- Deliver engaging product training to internal teams.
- Build and maintain a strong relationship with our suppliers and ensure the tour experiences and quality standards are maintained.
- Reclaim any necessary compensation from suppliers where relevant issues have been identified.
- Benchmark against competitors and stay informed of market activity to maintain Riviera’s competitive edge.
- Check brochure/web copy for accuracy of tour content and images, ensuring requested changes have been actioned.
- Manage customer service case responses (through Icase system) and ensure timely resolution of supplier-related issues.
- Be flexible and responsive to changing business needs, including occasional overseas travel and out-of-hours support.
Your focus will be a specialist product category area. As the ambassador for Solo travel your role would include deeper analysis of the market, customer needs, range development, current trading and capacity control, acting on customer feedback and operational issues as well as involvement in training other departments.
Skills, Experience & Qualifications
- Proven experience in a product or operational role within the travel industry.
- Strong commercial awareness and numerical accuracy.
- Excellent negotiation and supplier relationship management skills.
- Strong problem-solving skills.
- Highly organised with the ability to manage multiple priorities under pressure.
- Strong written and verbal communication skills.
- A proactive, can-do attitude with the ability to work independently and as part of a team.
- The ability to methodically manage a demanding workload during peak periods.
- Culturally aware and confident representing Riviera Travel to international partners.
- Knowledge of European and/or Long-Haul destinations is highly desirable.
- Passion for or knowledge of solo travel would be a bonus.
- A willingness to be flexible with working hours and responsibilities.
Senior Solo Product Lead - Fixed Term Contract in Stoke-on-Trent employer: Riviera Travel
Contact Detail:
Riviera Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solo Product Lead - Fixed Term Contract in Stoke-on-Trent
✨Network Like a Pro
Get out there and connect with people in the travel industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help land that dream job.
✨Show Off Your Passion
When you get the chance to chat with hiring managers or during interviews, let your passion for solo travel shine through! Share your experiences and insights about the market and customer needs. We want to see that you’re not just qualified, but genuinely excited about the role.
✨Be Ready to Adapt
The travel industry is always changing, so be prepared to showcase your flexibility and problem-solving skills. During interviews, share examples of how you’ve successfully navigated challenges in the past. We love candidates who can think on their feet and adapt to new situations!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Riviera Travel team and ready to dive into the world of solo travel.
We think you need these skills to ace Senior Solo Product Lead - Fixed Term Contract in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or insights about solo travel that can connect with our mission at Riviera Travel. We want to see your enthusiasm and how it aligns with our vision.
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Solo Product Lead role. Highlight relevant experience in product management and operational roles within the travel industry. We’re looking for specific examples that demonstrate your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Riviera Travel!
How to prepare for a job interview at Riviera Travel
✨Know Your Product Inside Out
Before the interview, dive deep into Riviera Travel's solo offerings. Familiarise yourself with their current tours and any recent changes in the market. This will not only show your enthusiasm but also help you discuss how you can enhance their product line.
✨Showcase Your Cross-Functional Skills
Since this role involves working with various teams, prepare examples of how you've successfully collaborated across departments in the past. Highlight specific projects where your input made a difference, especially in product development or customer satisfaction.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you’ve identified new opportunities in previous roles. Bring examples of how you’ve balanced creativity with commercial performance, and be prepared to suggest ideas for Riviera’s solo travel segment that align with market trends.
✨Prepare for Scenario Questions
Expect questions about handling challenges, such as resolving quality issues or negotiating with suppliers. Think of real-life scenarios where you’ve successfully navigated similar situations, and be ready to share your thought process and outcomes.
