At a Glance
- Tasks: Drive the development of our river cruise product and enhance guest experiences.
- Company: Join a leading travel company with a focus on quality and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to travel and collaborate with international partners.
- Why this job: Make a real impact in the travel industry while working with passionate teams.
- Qualifications: Experience in travel is a plus; strong communication and negotiation skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic opportunity for someone looking to grow within the company. As a Senior Product Executive, you’ll play a key role in delivering and improving our river cruise product, supporting product managers while taking ownership of defined commercial, quality and operational areas.
Working closely with the product managers and internal stakeholders, you will help drive the development and performance of our product offering in line with customer expectations and market trends, maintaining a strong focus on guest satisfaction, quality standards and commercial outcomes.
Key Responsibilities
- Product & Commercial
- Own defined areas of commercial and quality decision‑making, providing clear recommendations to Product Managers.
- Develop and enhance cruise itinerary content, destinations and experiences.
- Plan capacity and availability with suppliers to meet our targets.
- Manage accurate tour costings and support shortfall understanding, alongside product managers.
- Challenge cost assumptions to drive improvements.
- Negotiate and manage accommodation, transport and coach contracts, including compensation where required.
- Support overseas visits for product development and quality improvements.
- Ensure costs, product content and promotional materials are accurate and up to date.
- Maintain Knowledgebase content and deliver product training when required.
- Quality & Guest Experience
- Monitor & act on both guest & CD feedback to improve cruise, service & overall guest experience.
- Ensure service standards are met by suppliers & shipping companies, working closely with product quality & ops.
- Support the management of customer service complaints (icase), liaising with suppliers and operations to resolve issues quickly.
- Supplier & Stakeholder Management
- Provide effective day-to-day support to Product Managers.
- Build and maintain strong relationships with shipping companies and key suppliers.
- Work closely with Operations to ensure the smooth running of cruises, managing issues that arise, coordinating communication and logging any costs due to exceptional circumstances (e.g. high water).
- Collaborate with internal departments to resolve issues and continuously improve service and product quality.
- Represent product on any major changes to our booking platform, acting as the voice of product cruise.
Skills, Experience & Qualifications
- Previous experience in a relevant travel industry role is desired, but not essential.
- Excellent negotiation and supplier relationship management skills.
- Strong understanding of customer needs and commercial awareness.
- Highly organised with the ability to manage multiple priorities under pressure, communicating outcome to stakeholders.
- Strong written and verbal communication skills.
- A proactive, can-do attitude with the ability to work independently and as part of a team.
- Ability to role model to Product Exec’s on pace & prioritisation.
- The ability to methodically manage a demanding workload during peak periods.
- Culturally aware and confident representing Riviera Travel to international partners.
- Knowledge of ‘relevant’ product area is highly desirable.
- Fluency in another relevant language is a plus, but not essential.
We operate hybrid working with 3 days per week in the office.
River Cruise Senior Product Executive employer: Riviera Travel
Join a dynamic team at Riviera Travel, where we prioritise employee growth and development in a supportive work culture. As a River Cruise Senior Product Executive, you'll enjoy the benefits of hybrid working, allowing for a balanced lifestyle while contributing to the enhancement of our river cruise offerings. With a strong focus on guest satisfaction and quality standards, you'll have the opportunity to make a meaningful impact in the travel industry, all within a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land River Cruise Senior Product Executive
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Riviera Travel who are looking for fresh talent for roles like River Cruise Senior Product Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Riviera Travel and give you a leg up for your River Cruise Senior Product Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any River Cruise Senior Product Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace River Cruise Senior Product Executive
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the River Cruise Senior Product Executive role at Riviera Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the River Cruise Senior Product Executive position at Riviera Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Riviera Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Riviera Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time River Cruise Senior Product Executive.
How to prepare for a job interview at Riviera Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Riviera Travel.
