At a Glance
- Tasks: Lead a dynamic sales team and drive engaging customer conversations.
- Company: Join Riviera Travel, a leader in creating unforgettable travel experiences.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and staff travel discounts.
- Other info: Be part of a collaborative culture focused on personal and professional growth.
- Why this job: Shape the future of travel sales while inspiring a high-performing team.
- Qualifications: Proven sales leadership experience and a knack for coaching and change management.
The predicted salary is between 38449 - 50000 £ per year.
Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people-focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
The role: As the Sales Team Manager, you will play a pivotal role in shaping and leading a team through an exciting period of transformation. With a renewed focus on how we engage, sell, and connect with customers, you will drive a shift in mindset, embedding a more proactive, insight-led, and opportunity-focused approach across the team. You will develop and inspire a high performing team of Sales Executives, balancing strong performance delivery with exceptional customer experience. Through coaching, influence, and clear direction, you will create an environment where every interaction feels personal, engaging, and commercially impactful. You will lead from the front, supporting your team to embrace new ways of working, build confidence in a changing landscape, and ultimately play a key role in redefining how holidays are sold through meaningful and inspiring conversations.
What You’ll be doing:
- Leading daily performance across a multi-channel sales team including phone, email, and live chat
- Creating a culture of high quality, emotionally engaging sales conversations
- Coaching individuals to improve conversion, confidence, and customer outcomes
- Using insight from call listening and quality measures to drive continuous improvement
- Developing tailored plans that support progression and performance
- Taking ownership of sourcing and analysing data to guide sales activity, using insight led decision making to uncover opportunities and maximise results
- Working closely with the Head of Sales to implement improvements and new ways of working
- Supporting recruitment, onboarding, and development of new team members
Your Expertise:
- A proven background in sales leadership within a target driven environment
- Hands on experience in change management, with evidence of successfully delivering and embedding change across teams
- Strong background in data driven sales management, with the ability to independently source insights and translate them into measurable results
- Skilled in developing individuals through coaching, supporting them to adopt new approaches, build confidence, and improve performance in a changing environment
- Confidence working across multi-channel sales environments
- A proactive and resilient mindset with a strong focus on performance
- A natural ability to build engaging, customer centred conversations
- A leadership style that motivates, inspires, and builds trust
How We’ll Take Care of You:
- We believe in rewarding our team with great benefits and opportunities for growth
- Competitive Salary Up to £40,000 (DOE) with uncapped commission with realistic on target earnings to £50,000 plus
- Hybrid working flexibility to work from home and the office
- 27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
- Staff travel discounts
- Up to 60% discount on Riviera Travel with options for family
Sales Team Manager - Contact Centre in Lincolnshire employer: Riviera Travel
Riviera Travel is an exceptional employer that prioritises a collaborative and people-focused culture, making it an ideal place for those looking to lead a dynamic sales team. With competitive salaries, hybrid working options, and extensive employee benefits including travel discounts and career development opportunities, you will thrive in an environment that values personal growth and meaningful customer interactions. Join us in shaping unforgettable travel experiences while enjoying a supportive workplace that encourages innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager - Contact Centre in Lincolnshire
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Team Manager - Contact Centre at Riviera Travel, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Riviera Travel. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Team Manager - Contact Centre. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Team Manager - Contact Centre in Lincolnshire
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Riviera Travel:When writing your cover letter, make sure to tailor your message specifically for Riviera Travel. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Riviera Travel
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Riviera Travel that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Riviera Travel that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Riviera Travel’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
