Key Account Manager

With almost 40 years of experience as the UK’s leading escorted tour operator, we can offer remarkable value on our holidays! We’re proud to have won multiple awards for the quality of our holidays and customer service, and we’ve been awarded the esteemed ‘Recommended Provider’ accreditation with Which? for 11 years. Plus, we’re rated ‘Excellent’ on Trust Pilot, and 96% of our guests say they would travel with us again.

The Key Account Manager is responsible for achieving the Sales, Profit and Revenue targets and building the brand of Riviera Travel with dedicated key accounts, ensuring the performance of that region is maximised through focusing on Key Accounts. In addition, you will identify high revenue and high potential stores. To achieve the Sales and Revenue targets for your geographical sales area as set by the business. To have a training plan to ensure in your key accounts are familiar with Riviera Travel’s products through visits in person and attendance of webinars. This is a field-based role, predominantly in the South/South East of England.

The Role:

• Develop a considered targeted call cycle that focuses on high revenue and high potential stores (Key Accounts) and develop detailed call plans with face to face & virtual contact with targeted key accounts.
• Responsible for growth of Revenue and Pax numbers.
• Monitor and report all holiday competitor activity, pricing and marketing.
• Attend monthly sales meetings with National Sales Manager to plan targeted activity in your region to raise awareness and knowledge of the Riviera Travel Brand and maximise sales.
• Provide key account reports and follow up consistently on the actions set in your sales area.
• Support projects as a team as and when directed.
• Implement structured training programme ensuring the agents in your stores are familiar with Riviera Travel’s USP’s.
• Revenue targets set by Riviera Travel are achieved with your accounts.
• Implement successful consumer events in addition to travel agent partner’s events.
• Prepare and host successful agent educational trips i.e. River Cruise Ship day trips, tours and/or River Cruise fam trips, with targeted sales performance post the event to ensure a return on the investment.
• Ensuring that agreed sales and marketing activity is implemented in the targeted stores and the success of all activity is tracked and monitored to assess ROI.
• Attend and cover stands at travel industry exhibitions or any other events as required.
• Responsible for increasing the sign up to our monthly agent newsletter and engagement with our Facebook Trade Sales closed group.
• Submit a rolling two-month call plan on a monthly basis to your line manager as required.
• To structure your calendar effectively to ensure maximum time with the agents and all administration and support activities are completed effectively and on time.
• All Trade Team members are kept updated and informed of activity in your area as appropriate.

About You:

• Takes Initiative – understands what needs to be accomplished and to proceed on one’s own within the accountabilities of the job.
• Analytical – logically analyses facts, data and situations.
• Strong self-confidence, approachability, well presented.
• Excellent communication, organisational and planning skills.
• A good team player.
• Presentation skills. Must be confident preparing and delivering a presentation to small and large groups of agents and customers.
• Problem solving/complaint handling/diplomacy.
• Has an understanding of negotiation techniques and uses these to influence agents.
• Setting Objectives and Managing Priorities – Understands the importance of monitoring performance.
• Profitable Account Planning – Understands trends, dynamics and opportunities for growth.
• Commercial Decision Making – Management & profitable allocation of region budget.
• Commercial Innovation – Is creative in solving commercial challenges.
• Understanding Different Styles – Has the ability to adapt style and approach to suit relationships at differing levels - from shop floor to MD/Owner level.
• Drive for Results – Seeks to improve efficiency and effectiveness of plans, process and approach.
• Must be prepared to work weekends and evenings as part of your weekly role, with time in lieu received for weekend work. Flexibility will be required.
• Proficient in Microsoft Office (Word, Excel, Powerpoint).
• Preferred experience in a B2B and B2C sales role.
• Degree educated or equivalent preferable.
• Must hold a clean driving licence and be confident to drive long distances.

Salary: Up to £37k dependent on experience, plus quarterly bonuses!

What we are offering:

• 27 days holiday plus bank holidays.
• Hybrid working.
• Quarterly Bonus Scheme.
• Car allowance.
• Training & Career Development Opportunities.
• Employee Assistance Programme.
• Discount for you and friends and family on our award-winning holidays!
• Pension Scheme.