At a Glance
- Tasks: Shape the future of digital platforms and enhance customer journeys in e-commerce.
- Company: Join Riviera Travel, a leading escorted tour provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible start date, and hybrid working model.
- Other info: Be part of a supportive team with opportunities for professional growth.
- Why this job: Make a real impact on digital transformation and customer experience.
- Qualifications: 4+ years in Business Analysis with e-commerce experience and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: Burton Upon Trent Hybrid (2 days per wk office based)
Employment: Full Time Permanent Opportunity
Salary: £55,000 up to DOE
Start Date: Flexible
Are you a skilled Business Analyst with a passion for digital transformation? Do you thrive in a fast‑paced environment where innovation, collaboration and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you.
As one of the UK’s leading escorted tour providers, Riviera Travel is investing in an exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes and customer journeys.
The Role: Working within our Technology & Change team, you’ll play a pivotal role in improving the digital products that underpin our award‑winning travel experiences. You’ll partner closely with our Digital Product Owner, wider technology teams and external development partners to bring impactful change to life. This is an opportunity to join a supportive, forward‑thinking business where your expertise will influence how we deliver digital excellence to thousands of customers every day.
This is a chance to step into a role with strong autonomy, meaningful strategic influence, and involvement in major digital workstreams including booking systems, CRM, and data platform evolution.
What you’ll be doing: As the Digital Business Analyst, you will:
- Build a deep understanding of Riviera’s products, systems and operational processes.
- Collaborate with the Digital Product Owner, internal stakeholders and third‑party suppliers to deliver our digital development roadmap.
- Use Agile/Scrum methodologies to help define and shape new features and system improvements.
- Produce high‑quality BA documentation including use cases, user journeys, requirements, gap analyses, process/data flows and designs.
- Analyse business needs, assess impacts, capture dependencies and recommend smart, scalable solutions.
- Review existing systems and processes to identify opportunities for improvement.
- Stay up to date with digital trends, best practices and methodologies, championing continuous improvement across the business.
What we’re looking for: You’ll bring expertise, confidence and a passion for translating ideas into actionable solutions. Essential experience includes:
- 4+ years’ experience in Business Analysis roles - ecommerce background is essential
- Ability to explain complex information clearly and succinctly
- Strong communication and stakeholder engagement skills
- Experience working cross‑functionally across different business areas
- Proficiency in Jira, Confluence or Azure DevOps
- Solid understanding of the full SDLC, with experience across both Agile and Waterfall
- Previous ecommerce experience, ideally with enterprise‑level web platforms
- Understanding of NFRs, data requirements and modelling techniques (UML, user stories, epics, API modelling, process mapping)
- Knowledge of technical infrastructure and interconnected systems
If you're excited by the idea of solving real business challenges and driving meaningful digital change, we’d love to hear from you. Apply today and help shape the digital future of Riviera Travel.
With respect please no agencies
Digital Business Analyst - E-Commerce employer: Riviera Travel
Riviera Travel is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Digital Business Analyst passionate about digital transformation. Located in Burton Upon Trent, this hybrid role offers the flexibility of working from home while being part of a supportive team dedicated to enhancing customer experiences through cutting-edge digital solutions. With opportunities for professional growth and involvement in significant projects, you will play a crucial role in shaping the future of our award-winning travel services.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Business Analyst - E-Commerce
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital initiatives. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their e-commerce goals.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or scenarios during interviews. They want to see how you think and approach challenges, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Riviera Travel.
We think you need these skills to ace Digital Business Analyst - E-Commerce
Some tips for your application 🫡
Show Your Passion for Digital Transformation:When writing your application, let your enthusiasm for digital transformation shine through. We want to see how your experience aligns with our mission to enhance customer journeys and improve our platforms.
Tailor Your Experience:Make sure to highlight your relevant experience in e-commerce and business analysis. We’re looking for specific examples that demonstrate your ability to translate complex information into actionable solutions, so don’t hold back!
Be Clear and Concise:Use clear language and structure in your application. We appreciate straightforward communication, so keep it succinct while ensuring you cover all the key points about your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Riviera Travel.
How to prepare for a job interview at Riviera Travel
✨Know Your Stuff
Before the interview, dive deep into Riviera Travel's products and digital platforms. Familiarise yourself with their current systems and any recent changes in the e-commerce landscape. This will help you speak confidently about how your skills can directly impact their digital roadmap.
✨Showcase Your Agile Experience
Since the role involves Agile/Scrum methodologies, be ready to discuss your past experiences with these frameworks. Prepare specific examples of how you've contributed to projects using Agile practices, and how you’ve collaborated with cross-functional teams to deliver results.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've identified gaps in processes or systems and how you proposed solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Engage with Stakeholders
Highlight your communication skills by discussing how you've engaged with various stakeholders in previous roles. Be prepared to share examples of how you’ve translated complex information into actionable insights for different audiences, showcasing your ability to bridge gaps between technical and non-technical teams.
