At a Glance
- Tasks: Shape and enhance digital experiences for unforgettable travel journeys.
- Company: Join Riviera Travel, a leader in creating exceptional travel experiences.
- Benefits: Competitive salary, hybrid work, bonuses, and generous holiday allowance.
- Other info: Collaborative team culture with excellent career growth opportunities.
- Why this job: Make a real impact on how customers discover and book their holidays.
- Qualifications: 2+ years in UX or research, e-commerce experience, and design tools proficiency.
The predicted salary is between 35000 - 35000 £ per year.
Location: Burton Upon Trent/Hybrid (min 2x office days)
Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people-focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
The role: The UX Design Researcher plays a key role in shaping and improving the digital experience across Riviera Travel’s platforms. This position is responsible for understanding user behaviour, identifying opportunities to enhance customer journeys and ensuring that design decisions are grounded in insight and evidence.
Working closely with digital product, design and wider business teams, the role focuses on conducting research, analysing data and translating findings into actionable recommendations that improve how customers explore and book holidays. From evaluating end-to-end journeys to testing new ideas and features, the role ensures that every interaction is informed by a clear understanding of customer needs, behaviours and expectations. It combines research, analysis and design thinking to support the delivery of intuitive, effective and engaging digital experiences.
What you will be doing:
- Working in the continuous improvement workstream and alongside projects and programmes
- Attending agile ceremonies as required and meetings with the relevant stakeholders to identify opportunities and collaborate on solutions
- Reviewing data and insights to inform your work, viewing session replays, survey responses and conducting interviews
- Working closely with the digital PO, BA, insights team and the UX/UI designer on solving problems and identifying opportunities
- Producing wireframes, prototypes and task flows to demonstrate proposed user journeys
- Defining and testing all UX functional text and messaging in collaboration with our brand team
- Garnering feedback and internal approval for proposed changes
- Having fun whilst working with a great group of smart and ambitious people focused on improving everything we do
Your Expertise:
- A minimum of 2 years’ experience in a similar UX or research-focused role
- Experience in e-commerce, ideally within a B2C environment
- Familiarity with tools such as Figma, Miro, Sketch or similar
- A passion for research and uncovering what drives customer behaviour
- The ability to turn both qualitative and quantitative data into clear insights
- A collaborative mindset with a natural ability to bring others on the journey
- Experience creating wireframes, prototypes and early-stage concepts
- A genuine interest in people, psychology and what influences behaviour
Why Join us:
Be part of a business that is passionate about creating unforgettable travel experiences, where your work directly shapes how thousands of customers discover and book their holidays. Join a collaborative and people-focused team where ideas are valued and curiosity is encouraged, while benefiting from excellent career pathways, ongoing development opportunities and a strong package that supports both your growth and wellbeing within a trusted and growing travel brand.
How We’ll Take Care of You:
We believe in rewarding our team with great benefits and opportunities for growth:
- Competitive Salary - Up to £35,000 (DOE)
- Hybrid working – flexibility to work from home and the office.
- Annual bonus scheme – on-target bonus opportunity of 7.5%.
- 27 days holiday + bank holidays (with holiday buy and flexible bank holidays).
- Career development – access to Learnerbly and clear career pathways.
- Employee discounts – on our award-winning holidays for you, friends, and family.
- Wellbeing support – Employee Assistance Programme, virtual dentist
- Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme.
- Financial security – pension scheme and life assurance
How to Apply:
Please apply via LinkedIn with an up-to-date CV and examples/portfolio of your work which can also be sent through to the recruitment team.
UX Designer in Cardiff employer: Riviera Travel
Riviera Travel is an exceptional employer that fosters a collaborative and people-focused culture, where your contributions as a UX Design Researcher directly enhance the travel experiences of customers. With a commitment to employee growth, you will benefit from excellent career development opportunities, a competitive salary, and a strong package that prioritises your wellbeing, all while working in a vibrant hybrid environment in Burton Upon Trent.
StudySmarter Expert Advice🤫
We think this is how you could land UX Designer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend UX meetups, and connect with Riviera Travel folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your understanding of user behaviour and design thinking. Make sure to tailor it to what Riviera Travel is looking for in a UX Design Researcher.
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you would approach improving customer journeys at Riviera Travel and be ready to share your insights and ideas during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Riviera Travel team.
We think you need these skills to ace UX Designer in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the UX Design Researcher role. Highlight relevant experience, especially in e-commerce and research-focused roles, and don’t forget to showcase your skills with tools like Figma and Miro.
Showcase Your Work:Include a portfolio that demonstrates your design process and outcomes. We want to see how you’ve turned insights into actionable designs, so share wireframes, prototypes, and any user research you've conducted.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for creating exceptional user experiences. Talk about your understanding of customer behaviour and how you can contribute to enhancing the digital journey at Riviera Travel.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Riviera Travel
✨Know Your User Research
Make sure you brush up on your user research techniques. Be ready to discuss how you've previously gathered insights and translated them into actionable design decisions. Highlight any specific tools you've used, like Figma or Miro, to showcase your hands-on experience.
✨Showcase Your Collaborative Spirit
Riviera Travel values teamwork, so be prepared to share examples of how you've worked with cross-functional teams. Talk about your experiences collaborating with product owners, designers, and stakeholders to solve problems and enhance user journeys.
✨Prepare Your Portfolio
Your portfolio is your chance to shine! Make sure it includes a variety of projects that demonstrate your UX research skills, wireframes, and prototypes. Be ready to explain your thought process behind each project and how you approached user behaviour analysis.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the role and the company. Ask about their current UX challenges or how they measure the success of their digital experiences. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
