At a Glance
- Tasks: Drive and enhance our cruise product while ensuring top-notch guest experiences.
- Company: Join a leading travel company with a focus on innovation and quality.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work closely with international partners.
- Why this job: Make a real impact in the travel industry and shape unforgettable experiences.
- Qualifications: Experience in travel is a plus; strong communication and negotiation skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity for someone looking to grow within the company. As a Senior Product Executive, you’ll play a key role in delivering and improving our cruise product, supporting product managers while taking ownership of defined commercial, quality and operational areas. Working closely with the product managers and internal stakeholders, you will help drive the development and performance of our product offering in line with customer expectations and market trends, maintaining a strong focus on guest satisfaction, quality standards and commercial outcomes.
Key Responsibilities
- Product & Commercial
- Own defined areas of commercial and quality decision‑making, providing clear recommendations to Product Managers.
- Develop and enhance cruise itinerary content, destinations and experiences.
- Plan capacity and availability with suppliers to meet our targets.
- Manage accurate tour costings and support shortfall understanding, alongside product managers.
- Challenge cost assumptions to drive improvements.
- Negotiate and manage accommodation, transport and coach contracts, including compensation where required.
- Support overseas visits for product development and quality improvements.
- Ensure costs, product content and promotional materials are accurate and up to date.
- Maintain Knowledgebase content and deliver product training when required.
- Quality & Guest Experience
- Monitor & act on both guest & CD feedback to improve cruise, service & overall guest experience.
- Ensure service standards are met by suppliers & shipping companies, working closely with product quality & ops.
- Support the management of customer service complaints (icase), liaising with suppliers and operations to resolve issues quickly.
- Supplier & Stakeholder Management
- Provide effective day-to-day support to Product Managers.
- Build and maintain strong relationships with shipping companies and key suppliers.
- Work closely with Operations to ensure the smooth running of cruises, managing issues that arise, coordinating communication and logging any costs due to exceptional circumstances (e.g. high water).
- Collaborate with internal departments to resolve issues and continuously improve service and product quality.
- Represent product on any major changes to our booking platform, acting as the voice of product cruise.
Skills, Experience & Qualifications
- Previous experience in a relevant travel industry role is desired, but not essential.
- Excellent negotiation and supplier relationship management skills.
- Strong understanding of customer needs and commercial awareness.
- Highly organised with the ability to manage multiple priorities under pressure, communicating outcome to stakeholders.
- Strong written and verbal communication skills.
- A proactive, can-do attitude with the ability to work independently and as part of a team.
- Ability to role model to Product Exec’s on pace & prioritisation.
- The ability to methodically manage a demanding workload during peak periods.
- Culturally aware and confident representing Riviera Travel to international partners.
- Knowledge of ‘relevant’ product area is highly desirable.
- Fluency in another relevant language is a plus, but not essential.
We operate hybrid working with 3 days per week in the office.
Senior Product Executive - Cruise in Burton upon Trent employer: Riviera Travel
Join a dynamic team at Riviera Travel, where we prioritise employee growth and satisfaction in a vibrant work culture. As a Senior Product Executive, you'll benefit from our hybrid working model, allowing for flexibility while collaborating closely with passionate colleagues to enhance our cruise offerings. With a strong focus on professional development and a commitment to quality and guest experience, this role offers a rewarding opportunity to make a significant impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Executive - Cruise in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to people in the cruise industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by knowing our products inside out. Familiarise yourself with our cruise offerings and think about how you can enhance guest experiences. Show us you’re passionate about what we do!
✨Tip Number 3
Don’t just wait for job openings; create your own path! If you see a gap in our product line or a way to improve guest satisfaction, pitch your ideas directly to us. We love proactive thinkers!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your relevant experience and skills that align with the Senior Product Executive role. We want to see how you can contribute!
We think you need these skills to ace Senior Product Executive - Cruise in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Executive role. Highlight your relevant experience in the travel industry and showcase how your skills align with our focus on guest satisfaction and quality standards.
Showcase Your Negotiation Skills:Since negotiation is key in this role, share specific examples of how you've successfully managed supplier relationships or negotiated contracts in the past. We want to see your proactive approach and can-do attitude!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your achievements and how you can contribute to our cruise product offering.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to grow with us at StudySmarter!
How to prepare for a job interview at Riviera Travel
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the cruise product and its key features. Familiarise yourself with current market trends and customer expectations. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Negotiation Skills
Since negotiation is a crucial part of this role, prepare examples from your past experiences where you've successfully negotiated contracts or managed supplier relationships. Be ready to discuss your approach and the outcomes of those negotiations.
✨Emphasise Guest Experience
Highlight your understanding of guest satisfaction and quality standards. Prepare to discuss how you've previously acted on feedback to improve services or products. This shows that you prioritise the customer experience, which is vital for this position.
✨Demonstrate Organisational Skills
Given the need to manage multiple priorities, be prepared to share specific strategies you use to stay organised under pressure. Discuss any tools or methods you employ to keep track of tasks and ensure timely communication with stakeholders.
