At a Glance
- Tasks: Lead the commercial side of river cruise products and enhance guest experiences.
- Company: Join Riviera Travel, a market leader in river cruising with a focus on innovation.
- Benefits: Competitive salary up to £55k, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for overseas visits and cross-departmental collaboration.
- Why this job: Make a real impact in the travel industry while working with diverse teams and suppliers.
- Qualifications: Strong relationship-building skills, problem-solving abilities, and attention to detail required.
The predicted salary is between 50000 - 55000 £ per year.
A key member of the River Cruise team at Riviera Travel. As market leaders in RC, it is critical that we continue to innovate, offer best in market value and deliver exceptional guest experience. This role requires all‑round ability, supporting the wider team, but leading on the commercial side. Creating, curating, contracting and evolving shore experiences as well other required services during the cruise.
Key Responsibilities
- To oversee all shoreside supplier contracting, pricing and set up of all our river cruise products.
- Monitor & analyze competitors – product and pricing, and benchmark against our product and present to Head of RC and Head of Commercial Finance to regularly review product.
- Use Anaplan costing system to store costs, ensuring high levels of accuracy and becoming a subject matter expert on the Anaplan system.
- Proactively supply quality information regarding our contracted services to Operations, Sales, Cruise Directors and other stakeholders.
- Propose capacity requirements for all land stays associated with cruises, and to source appropriate suppliers, provide costings including additional supplements.
- Own the P&L of all costs related to river cruises, outside of core charter costs.
- Lead on H&S requirements to ensure full compliance.
- Work with Quality Manager to make adaptations as required from guest and cruise director feedback.
- Deal with any hotel issues such as cancellation or overbooking issues.
- Work with Capacity Management to ensure all our cruises offer the best possible transport options, reviewing changes to airlines and routes on a regular basis.
- Work closely with Revenue Management to action implementation of any capacity changes or price changes.
- Process any invoices for excursions, extensions and city stays ensuring payments within the required deadlines.
- Undertake overseas visits as necessary to ensure optimal guest experience.
- Support Head of Product on emerging projects, taking the lead wherever required.
Skills, Experience & Qualifications
- Ability to build a strong relationship with key suppliers and understand and work well with different cultures.
- Strong problem‑solving skills.
- The ability to methodically manage a demanding workload during peak periods.
- Ability to work within a team, displaying signs of being a team player as well as demonstrating the ability to work alone.
- Ability to work cross‑departmental and build relationships throughout the business.
- Attention to detail and a high level of accuracy and numeracy is a necessity, with strong commercial awareness.
- An effective communicator – with suppliers and internal customers.
- Pro‑active and able to use initiative.
- A willingness to be flexible with working hours and responsibilities.
The salary for this role is up to £55k, dependant upon skills and experience. We operate hybrid working, with 2-3 days a week in the office.
Senior Commercial Product Manager in Burton upon Trent employer: Riviera Travel
Riviera Travel is an exceptional employer, offering a dynamic work environment where innovation and guest experience are at the forefront of our mission. As a Senior Commercial Product Manager, you will benefit from a supportive culture that encourages collaboration and professional growth, alongside competitive remuneration and flexible hybrid working arrangements. Join us in our picturesque location and be part of a team that values creativity and excellence in the river cruise industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Product Manager in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their products and services, especially in the river cruise market. This will help you showcase your knowledge and passion during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Senior Commercial Product Manager. Highlight your experience in supplier contracting, pricing, and managing P&L to show you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Riviera Travel.
We think you need these skills to ace Senior Commercial Product Manager in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Commercial Product Manager role. Highlight your experience with supplier contracting, pricing, and any relevant project management skills to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about river cruises and how your background aligns with our mission at Riviera Travel. Don’t forget to mention your problem-solving skills and ability to work cross-departmentally.
Showcase Your Analytical Skills:Since this role involves monitoring competitors and using systems like Anaplan, make sure to include examples of how you've used data analysis in previous roles. We want to see your attention to detail and commercial awareness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Riviera Travel
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Riviera Travel's river cruise offerings. Familiarise yourself with their unique selling points, recent innovations, and how they compare to competitors. This will show your genuine interest and help you articulate how you can contribute to enhancing their product.
✨Showcase Your Analytical Skills
Since the role involves monitoring and analysing competitors, be prepared to discuss your experience with market analysis. Bring examples of how you've used data to inform decisions in previous roles, especially regarding pricing strategies or supplier negotiations. This will demonstrate your ability to leverage insights for commercial success.
✨Emphasise Team Collaboration
Riviera Travel values teamwork, so highlight your experience working cross-departmentally. Share specific instances where you’ve collaborated with different teams to achieve a common goal, particularly in managing complex projects or resolving issues. This will illustrate your ability to build strong relationships within the company.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about how you would handle challenges, such as supplier issues or guest feedback. Prepare some real-life examples that showcase your problem-solving skills and proactive approach. This will help you convey your readiness to tackle the demands of the role effectively.
