People Assistant in Burton upon Trent

This range is provided by Riviera Travel. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Base pay range

Role Purpose

As a Graduate People Assistant – People Operations, you will be the first point of contact for day-to-day People-related queries, providing excellent support to colleagues and ensuring smooth people operations. This role is ideal for a recent graduate looking to start a career in People/HR, offering hands‑on experience across the employee lifecycle. You’ll work closely with the wider People Team to deliver a great colleague experience, contribute to continuous improvement, and gain exposure to a variety of people projects and initiatives.

This could be a fantastic opportunity for someone looking to take their first step into a career in People/HR.

Key Responsibilities

Employee Lifecycle Administration & Support

• Respond to routine People-related queries from colleagues and managers, escalating where appropriate.
• Maintain accurate colleague records in the People system, including starters, leavers, contractual changes, absence and personal details.
• Support payroll administration and benefits processes.
• Prepare and issue documentation such as offer letters, contracts, change letters, reference requests and leaver confirmations.
• Monitor and update People Team trackers, shared inboxes and filing systems in line with GDPR.
• Manage all family leave processes (maternity, paternity, adoption, etc.).
• Administer offboarding processes, including exit interviews and systems access removal.
• Support the administration of benefits and reward processes.
• Ensure compliance with company policies and procedures throughout the employee lifecycle.

Onboarding

• Coordinate pre‑employment checks and onboarding processes, ensuring new starters have a smooth experience.
• Manage and coordinate the ‘Welcome to Riviera’ onboarding session.
• Run People team induction session with all new team members.
• Manage our new joiner experience surveys.

Systems & Reporting

• Ensure the people system – our single source of the truth – is updated in a timely and accurate manner.
• Prepare and analyse People metrics and reports (e.g. turnover, absence, diversity data) to support decision‑making.
• Assist with data audits and ensure data integrity in HR systems.

Project Ownership and Participation

• Take ownership of small‑scale People projects (e.g., process improvements, engagement initiatives, wellbeing campaigns).
• Support the implementation of new HR technologies or platforms, such as HRIS, ATS or payroll integrations.
• Contribute to the delivery of People Team initiatives and continuous improvement projects.
• Assist in reviewing and maintaining policies, templates and standard operating procedures.

Employee Engagement and Wellbeing

• Support the organisation and delivery of employee engagement activities (e.g., surveys and wellbeing initiatives).
• Assist with coordinating internal communications related to People initiatives and support all Company offsites.
• Act as an ambassador for company values and culture, supporting initiatives that foster an inclusive and positive workplace.

Recruitment Support

• Supports the Talent Acquisition Partner with recruitment activity where required.
• Post job adverts across internal and external platforms.
• Coordinate interview scheduling, candidate communications and feedback tracking.
• Carry out screening calls with candidates.
• Support hiring managers with recruitment administration and documentation.

Exposure to Broader People Functions

• Provide operational cover for other People Team members when required, ensuring continuity of service.
• Gain experience in areas such as compliance, reward and policy implementation, depending on business needs.

Skills and Experience

• Excellent attention to detail and a proactive, organised approach.
• Friendly and approachable communication style – written and verbal.
• Comfortable using systems and keen to learn more.
• A genuine interest in people and making work a positive experience for everyone.
• Comfortable working at a fast pace with the ability to prioritise conflicting demands; spinning lots of plates at one time.
• Passionate about providing excellent customer service.
• Discretion and professionalism when dealing with sensitive information.
• Excellent IT skills and specifically MS Office.
• Some previous admin or HR experience would be helpful, but we’re open to potential and attitude.
• Eagerness to learn and develop with the People/HR Field.

We welcome applications from graduates with degrees such as Human Resources, Business, Psychology, Sociology, Education, Law, Social Sciences, Learning & Development, International Relations or similar – for example, but not limited to these fields. You’ll also be:

• A strong organiser and communicator, able to work effectively with colleagues at all levels.
• Discreet and professional in handling confidential information.
• Proficient in Microsoft Office; experience with Learning Management Systems is a plus.
• Proactive, adaptable and eager to learn.
• Comfortable working in a fast‑paced environment and managing multiple priorities.
• Passionate about people, talent development and making a positive impact.
• Able to demonstrate experience in project work, event coordination or supporting People initiatives (through studies, internships, volunteering or work placements).
• Collaboration: Works effectively with colleagues across teams and departments, building positive relationships and supporting a team‑oriented culture.
• Integrity: Handles sensitive and confidential information with discretion and professionalism.
• Customer Focus: Delivers high‑quality experience for internal and external stakeholders, responding promptly and helpfully to queries. Aims for ‘right 1st time’ resolution to queries.
• Attention to Detail: Takes pride in and maintains excellent accuracy in data, documentation, and processes.
• Resilience: Remains positive and focused in a fast‑paced environment, adapting to changing priorities.
• Proactivity: Takes initiative to solve problems, improve processes and contribute ideas for continuous improvement.
• Learning Agility: Shows enthusiasm for learning and adapting to new challenges, seeking feedback and development opportunities.
• Communication: Communicates clearly and appropriately, both verbally and in writing, with colleagues at all levels.
• Organisation: Manages time and workload effectively, prioritising tasks and meeting deadlines.

Seniority level

• Internship

Employment type

• Full‑time

Job function

• Administrative
• Industries: Travel Arrangements

Referrals increase your chances of interviewing at Riviera Travel by 2x.