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- Tasks: Lead a dynamic team to deliver outstanding guest experiences in travel services.
- Company: A top travel service provider based in Burton upon Trent.
- Benefits: Competitive salary, flexible working options, and opportunities for career advancement.
- Why this job: Join a passionate team and make a real difference in guest satisfaction.
- Qualifications: Proven leadership experience in guest services or sales is essential.
- Other info: Exciting role with a focus on coaching and team performance.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel service provider in Burton upon Trent is seeking an experienced Team Manager for the Guest Services team. You will lead a high-performing group dedicated to ensuring exceptional guest experiences through both remote and on-site services.
Key responsibilities include:
- Managing day-to-day operations
- Overseeing team performance
- Acting as the escalation point for complex queries
The ideal candidate will have a proven leadership background in guest service or sales, along with excellent coaching and performance management skills.
Hybrid Guest Services & Sales Team Lead in Burton upon Trent employer: Riviera Travel
Contact Detail:
Riviera Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Guest Services & Sales Team Lead in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles in guest services and practice your responses. We want you to showcase your coaching and performance management skills with confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've led teams to success in guest services or sales. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Team Lead position!
We think you need these skills to ace Hybrid Guest Services & Sales Team Lead in Burton upon Trent
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and what strategies you've used to boost performance and guest satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded explanations – we want to get to know you quickly!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Riviera Travel
✨Know the Company Inside Out
Before your interview, make sure to research the travel service provider thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your leadership abilities. Prepare specific examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex queries. Think of potential challenges you might encounter in guest services and how you would address them. This will highlight your critical thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to guest satisfaction, or how success is measured in this role. This shows that you're engaged and serious about contributing to the team's success.
