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- Tasks: Transform complex business processes into clear, actionable plans and support major system changes.
- Company: Join a respected tour operator with a focus on meaningful operational change.
- Benefits: Collaborative team environment, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in shaping the future of our operations and making a real impact.
- Qualifications: 5+ years in Business Analysis, strong communication skills, and experience with UAT.
- Other info: Exciting chance to influence a major transformation programme in a dynamic industry.
The predicted salary is between 28800 - 48000 £ per year.
Are you an experienced Business Analyst who enjoys turning complexity into clarity and guiding organisations through major transformation? We have an exciting opportunity to play a key role in the full life cycle replacement of our core Reservations Platform, a critical system at the heart of our tour operator business. This is a chance to join a highly collaborative programme team that is delivering meaningful and lasting change. You will work closely with internal experts, external partners, and key stakeholders to help shape the future of our operations and ensure a smooth transition from legacy systems to a modern and efficient platform.
About the Role
As our Business Analyst, you will be a central figure in understanding how our business operates today and defining how it will operate in the future. From documenting current processes to designing new ones, you will bring structure, clarity, and analytical thinking to every stage of this transformation. You will facilitate workshops, gather and interpret business needs, write clear requirements, and create user stories that help our development and implementation teams deliver solutions that truly meet operational needs. You will also play a key part in planning and supporting User Acceptance Testing and ensuring teams are ready to adopt the new system. This role offers a broad range of responsibilities, a supportive team environment, and the opportunity to make a visible impact across the organisation.
In this role, you will:
- Document current and future business processes clearly and accurately
- Create transitional processes to account for dual running of current and new systems
- Plan, facilitate and document workshops involving business subject matter experts (SMEs)
- Write detailed business requirements based on SME and stakeholder input
- Create user stories that describe how users will interact with the system
- Work with both internal and external consultants to develop test cases and acceptance criteria to ensure the system meets business needs
- Lead and support User Acceptance Testing (UAT) activities
- Work closely with implementation analysts and IT developers to ensure requirements are understood and delivered
- Support the development of training materials for end users
- Assist with business change activities to help teams adopt the new system
- Communicate effectively with stakeholders across different departments
- Work independently and manage workload efficiently within a small team
What you'll need:
- At least five years of experience using Business Analysis techniques, including formal process notation such as BPMN 2.0
- Strong understanding of business processes, data flows, and best practice documentation
- Experience writing requirements, user stories, and test cases
- Hands on involvement in planning and executing User Acceptance Testing
- Ability to work independently and take ownership of tasks
- Excellent communication skills and confidence interacting with stakeholders
- Comfortable working in a fast-paced environment with tight deadlines
- Experience supporting business change and training activities
- Good working knowledge of Excel, Word, Visio, and collaboration tools such as Azure DevOps, Jira, or Confluence
- Degree or equivalent qualification in business, IT, or a related field is preferred
- Familiarity with booking systems or travel industry processes
- Previous experience on large system transformation or platform replacement programmes
Why Join Us
This is a rare opportunity to influence a major transformation programme in a respected and growing business. You will work with an engaged team, contribute to meaningful operational change, and help shape the future of how we serve our customers. If you thrive on problem solving, collaboration, and seeing the results of your work come to life, we would love to hear from you.
Business Analyst in Burton upon Trent employer: Riviera Travel
Contact Detail:
Riviera Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their current challenges and think about how your skills as a Business Analyst can help. We want you to walk in confident and ready to show them why you’re the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex problems in the past. We believe that showcasing your experience through stories can really make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Business Analyst in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Business Analyst. Use keywords from the job description to show that you understand what we're looking for and how you fit into our vision.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Include specific examples of how you've used Business Analysis techniques in past roles, especially in transforming processes or systems. We want to see how you’ve made an impact!
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. Remember, we appreciate analytical thinking, so make it easy for us to see your thought process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Riviera Travel
✨Know Your Business Analysis Techniques
Brush up on your Business Analysis techniques, especially BPMN 2.0. Be ready to discuss how you've applied these methods in past projects, as this will show your depth of knowledge and experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle specific situations. Think about examples from your previous roles where you documented processes or facilitated workshops, and be ready to share those stories.
✨Familiarise Yourself with the Company’s Current Systems
Do some research on the company’s existing Reservations Platform and any recent changes they've made. This will help you understand their needs better and demonstrate your genuine interest in the role during the interview.
✨Showcase Your Communication Skills
Since the role involves interacting with various stakeholders, be prepared to demonstrate your communication skills. Practice explaining complex concepts in simple terms, as this will highlight your ability to turn complexity into clarity.
