At a Glance
- Tasks: Lead a dynamic sales team to create unforgettable travel experiences.
- Company: Join Riviera Travel, a leader in exceptional travel experiences.
- Benefits: Competitive salary, hybrid working, generous holiday, and staff travel discounts.
- Other info: Exciting career development opportunities in a supportive environment.
- Why this job: Make a real impact by shaping customer journeys and inspiring your team.
- Qualifications: Proven sales leadership experience and a passion for coaching.
The predicted salary is between 40000 - 50000 £ per year.
Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people-focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
The role:
As the Sales Team Manager, you will play a pivotal role in shaping and leading a team through an exciting period of transformation. With a renewed focus on how we engage, sell, and connect with customers, you will drive a shift in mindset, embedding a more proactive, insight-led, and opportunity-focused approach across the team. You will develop and inspire a high-performing team of Sales Executives, balancing strong performance delivery with exceptional customer experience. Through coaching, influence, and clear direction, you will create an environment where every interaction feels personal, engaging, and commercially impactful. You will lead from the front, supporting your team to embrace new ways of working, build confidence in a changing landscape, and ultimately play a key role in redefining how holidays are sold through meaningful and inspiring conversations.
What You’ll be doing:
- Leading daily performance across a multi-channel sales team including phone, email, and live chat
- Creating a culture of high quality, emotionally engaging sales conversations
- Coaching individuals to improve conversion, confidence, and customer outcomes
- Using insight from call listening and quality measures to drive continuous improvement
- Developing tailored plans that support progression and performance
- Taking ownership of sourcing and analysing data to guide sales activity, using insight-led decision making to uncover opportunities and maximise results
- Working closely with the Head of Sales to implement improvements and new ways of working
- Supporting recruitment, onboarding, and development of new team members
Your Expertise:
- A proven background in sales leadership within a target-driven environment
- Hands-on experience in change management, with evidence of successfully delivering and embedding change across teams
- Strong background in data-driven sales management, with the ability to independently source insights and translate them into measurable results
- Skilled in developing individuals through coaching, supporting them to adopt new approaches, build confidence, and improve performance in a changing environment
- Confidence working across multi-channel sales environments
- A proactive and resilient mindset with a strong focus on performance
- A natural ability to build engaging, customer-centred conversations
- A leadership style that motivates, inspires, and builds trust
How We’ll Take Care of You:
- Competitive Salary Up to £40,000 (DOE) with uncapped commission with realistic on-target earnings to £50,000 plus
- Hybrid working flexibility to work from home and the office
- 27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
- Staff travel discounts Up to 60% discount on Riviera Travel with options for family & friends
- Career development access to Learnerbly and clear career pathways
- Employee discounts on our award-winning holidays for you, friends, and family
- Wellbeing support Employee Assistance Programme, virtual dentist
- Perks & savings Benefit Hub discounts, gym membership, cycle-to-work scheme
- Financial security pension scheme and life assurance
Why join Riviera Travel:
This is more than managing numbers. It is about building a team that connects with customers, brings experiences to life, and creates memorable journeys from the very first conversation. If you enjoy developing people, driving results, and shaping how customers experience a brand, this is a role where you can make a real difference. If you’re ready to lead a passionate team at Riviera Travel and make a tangible impact on travellers' lives, we’d love to hear from you, embark on this exciting journey with us today!
Locations
Sales Team Manager - Contact Centre in Branston, Lincolnshire employer: Riviera Travel
Riviera Travel is an exceptional employer that prioritises a collaborative and people-focused culture, making it an ideal place for those looking to lead a dynamic sales team. With competitive salaries, hybrid working options, and extensive employee benefits including travel discounts and career development opportunities, you will thrive in an environment that values personal growth and meaningful customer interactions. Join us in shaping unforgettable travel experiences while enjoying a supportive workplace that encourages innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager - Contact Centre in Branston, Lincolnshire
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Riviera Travel who are looking for fresh talent for roles like Sales Team Manager - Contact Centre.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Riviera Travel and give you a leg up for your Sales Team Manager - Contact Centre application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Sales Team Manager - Contact Centre openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Sales Team Manager - Contact Centre in Branston, Lincolnshire
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Sales Team Manager - Contact Centre role at Riviera Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Sales Team Manager - Contact Centre position at Riviera Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Riviera Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Riviera Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Sales Team Manager - Contact Centre.
How to prepare for a job interview at Riviera Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Riviera Travel.
