Sales Advisor

Riviera Insurance Solutions have an exciting opportunity for a Sales Advisor to join our team. The successful candidate will work as part of a team and individually to provide support to the relevant sales departments clients to ensure conversion of new business, service of existing clients and retention of renewals to achieve and deliver company income targets (KPI s) in accordance with company procedures and complaint and regulatory requirements.

Key Responsibilities

• Respond to enquiries from clients, brokers and underwriters received by phone, letter or e-mail in a courteous and helpful manner and ensure that all information required by the client or underwriters is obtained and communicated.
• Manage workloads of both yourself and team members to avoid backlogs.
• Complete the key task of fact finding to identify clients requirements and to provide the best level of cover to fulfil their needs.
• Using the information gathered, determine which Insurers will provide the best level of cover and the most competitive rates for the covers required.
• Obtain quotations, using quotation systems, rating guides or by referring to insurers.
• Communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant’s needs (Storing details of all quotes received).
• Discuss any additional covers to ensure that all insurance requirements are satisfied.
• Identify all potential cross sales and up sell opportunities, referring to other departments where necessary.
• Assist and support in the generation of new leads and enquiries.
• If the quote is accepted verbally, issue written confirmation, providing full details of cover, enclosing proposal(s) for completion (if applicable) and the Terms of Business document.
• Issue policy documents and update client records.
• The Advisor will share responsibility for dealing with any actions attaching to existing clients on mid-term adjustments and claims and will occasionally refer to senior colleagues.
• Maintain the system for raising renewals, which should be actioned 4 weeks before renewal date.
• Manage the departmental diary system and produce renewal documentation.
• Monitor, check and process any documents received from insurers.
• Ensure that the system records are created for new business, mid-term adjustments, enquiries and renewals and updated following all client contacts.
• Liaise with accounts department to ensure that credit control rules are followed and that cash flow objectives are achieved.
• Effectively manage the collection of premium payments, minimising the risk of debt.
• Chase and receive payments by cheque, credit card and direct debit for new business, renewals and policy amendments.
• Adhere to treating customers fairly (TCF) at all times.
• Comply with all regulations as set by the FCA and be aware of and adopt any changes in regulatory practice through attending appropriate training and maintaining competence in the relevant area.
• Follow and comply with all scripting set out by the company in line with the FCA guidelines.
• Accurately record all correspondence with customers and/or insurers onto the relevant system.

The Company

Riviera Insurance Group is a business, taxi and personal insurance specialist serving the whole of the UK. Based in Torquay we have taken our name from the stunning coastline of Torbay’s English Riviera. From humble beginnings in a shared office space employing just 2 people, Riviera Insurance group now employ a team of over 25 advisors across four different insurance broker brands. Annually we service over 6300 policyholders and write over £6.5 million pounds in insurance premiums, with exceptional customer service and claims procedures. At our very core, we are a business with integrity, where customer service is ingrained in our culture.

The Person

The key skills and qualities of a Sales Advisor:

• Excellent communication skills.
• To be professional in relation to role when interacting with peer group, senior management, customers and all external parties, using appropriate behaviours.
• Work well individually and as part of a team leading by example.