Medical Receptionist in Sunderland

We are looking for 2 highly motivated experienced Receptionists to join our Team at Riverview Surgery. Our Practice is made up of 7000 patients and a team of 3 x GPs, 1 x ANP, 2 x Practice Nurses, 1 x Care Coordinator and Reception team. This post is for 40 hours over five days.

Main duties of the job:

• Covering reception desk, answering telephone calls, booking appointments, dealing with patient queries, ordering prescriptions, processing admin duties for clinical staff, general administration such as filing and liaising with other health care providers in a professional manner, and processing clinical letters. The duties are variable, depending on what is required on the day.

Candidates must have strong communication skills, be friendly, reliable and willing to learn. The applicant must have the ability to prioritise workload. Applicants must have the ability to work within a team, have some experience in dealing with the public and basic IT skills.

About us:

Riverview Surgery is a local well-established family practice, located in Sunderland. We are committed to providing a high standard of care under the NHS. Our current CQC rating is 'Good'.

Job responsibilities:

• Covering reception desk greeting patients and visitors with a professional and friendly manner.
• Manage the booking system efficiently, signposting patients to the relevant services.
• Answering incoming calls, responding to queries and managing email correspondence promptly.
• Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.
• Manage office supplies, handling incoming/outgoing post and performing general administrative duties.
• Maintain accurate patient records and ensure confidentiality.

Candidates must have strong communication skills, be friendly, reliable and willing to learn and develop their skills. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy. The post-holder will support the equality, diversity and rights of patients, carers and colleagues. The post-holder will participate in any training programme implemented by the practice as part of this employment.

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise needs of people for alternative methods of communication and respond accordingly.

Person Specification:

• Previous experience in dealing with the public such as a receptionist or customer service role.
• Excellent interpersonal and communication skills.
• Willingness to learn new skills.
• Flexibility.
• Ability to work in a fast-paced environment.
• Attention to detail and ability to prioritise own workload.
• Calm and caring attitude.
• Previous work experience in General Practice or similar setting.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.