Senior Claims Adjuster – International Casualty

RiverStone International is an established global non-life run-off insurance business specialist with more than 25 years of experience. Operating in the UK company and Lloyd's of London markets, Bermuda, U.S., and Europe, RiverStone International has transacted a wide variety of deals – from insurance and reinsurance portfolio transfers to company purchases, acquiring over $17.7 billion of gross liabilities since 2010 and with around $6.4 billion of liabilities currently under management.

Responsibilities

• Deliver prompt, accurate and consistent adjustment, reserving and settlement of International Casualty claims across RiverStone’s Lloyd's and London Market platforms.
• Embed Treating Customers Fairly (TCF) and Conduct Risk principles into day-to-day decision making, ensuring fair outcomes and high standards of service.
• Maintain strong awareness of Data Protection requirements, including the Data Protection Act and GDPR, ensuring all information is handled in line with regulatory and internal compliance expectations.
• Promptly agree valid claims for payment.
• Create, review and implement strategies to expedite settlement of valid claims.
• Identify, investigate and raise coverage issues where applicable.
• Adjust reserves in line with coverage, liability and quantum factors per the RiverStone claims guidelines.
• Ensure reserves and claims data is held accurately on the claims system at all times.
• Liaise with internal departments such as Delegated Authority and Claims Hub to ensure valid claims are progressing towards settlement.
• Manage relationships with external experts including legal experts within the relevant jurisdictions.
• Review and tackle static claims/reserves.
• Effectively utilise diary system for key actions, recoveries and other claims matters.
• Establish strong working relationships with external delegated claims handlers.
• Maintain knowledge of market issues, and legal updates relevant to International Casualty class.
• Escalate and report to management on claims above financial authority or with potential to materially impact the business.
• Participate in and contribute towards ad hoc projects to further the company’s achievement of its goals.
• Comply with all internal controls and procedures.
• Have an awareness of the Treating Customers Fairly (TCF) and Conduct Risk strategies.
• Have an awareness of Data Protection legislation, including the Data Protection Act and the General Data Protection Regulations.
• On a temporary or permanent basis, you may be required to undertake other duties in addition to, or in substitution of, those listed in this role profile.

Requirements

• Competence: Substantial International Casualty Experience Managing complex litigation.
• Knowledge: Knowledge of Australian, Canadian and US legal systems; Lloyds claims systems (ECF).
• Skills: Strong negotiation abilities, effective presentation skills, excellent written and verbal communication, ability to prioritise tasks and manage workload efficiently, highly adaptable.

Benefits

• Private Medical and Dental cover – Comprehensive Private Medical and Dental Insurance schemes with Bupa Health and Wellness.
• Wellbeing Allowance – Can be used towards either physical or mental health wellbeing activities.
• 25 days’ holiday per year – plus bank holidays and office closure on Christmas Eve.
• Bonus scheme – dependent on achieving individual, department and company goals.
• Pension – a non-contributory defined contribution pension scheme.
• Life Assurance – provides a lump sum 10 x your salary.
• Permanent Health Insurance Scheme – scheme pays benefits during a prolonged period of illness or disability lasting more than 26 weeks.
• Parental Leave – Enhanced Maternity, Paternity and Shared Parental Leave policy.
• Training and development – Company funding for professional qualifications that would be beneficial for your role.
• Volunteering and charity – triple matching donations made independently or via our Give As You Earn scheme, and two paid volunteering days per year.
• Cycle To Work Scheme – a tax efficient way to purchase a bicycle.
• Interest Free Travel Loan – to assist with commuting costs.
• Travel Insurance – business and personal travel.
• Sports and Social – active sports and social committee that organizes subsidised events.

Our standard working hours are from 09.30 a.m. to 5.30 p.m. Full time employees are to be in the office for 3 days per week, with 2 days working from home.