Office Administrative Assistant

RiverStone International is an established global non-life run-off insurance business specialist with more than 25 years of experience. Operating in the UK company and Lloyd’s of London markets, Bermuda, U.S., and Europe, RiverStone International has transacted a wide variety of deals – from insurance and reinsurance portfolio transfers to company purchases, acquiring over $17.7 billion of gross liabilities since 2010 and with around $6.4 billion of liabilities currently under management.

In this role, you will be responsible for providing administrative support to the UK Chief Claims Officer and Associate Claims Directors, supporting the wider Claims division including the Claims Hub and Delegated Authority teams. You will coordinate day to day administrative activities, manage schedules and communications, and ensure the efficient running of processes across the teams.

• At the direction of the Chief Claims Officer and in support of the Associate Claims Directors to provide professional administrative support across the claims division.
• Taking minutes for Syndicate and Company claims and operational control meetings, including the exploration and use of co-pilot to streamline meeting reporting.
• Production and collation of weekly movements reporting with accurate filing and retrieval of reports in support of the objectives of the department.
• Ensure data is controlled in line with relevant regulatory obligations.
• Produce weekly and monthly MI to assist management in preparation for meetings including from the line by line reports and in respect of control reporting for diaries, tasks and other control metrics.
• Responsibility for room booking/co-ordinating Audit/Claims Reviews to ensure all selected files are readily available in correct format and appropriate IT facilities are in place.
• To assist in refining the cash flow and expected movements process into the hub and operational processes.
• Management of the email and calendar systems for the named roles above.
• Responsibility for organising and managing internal and external meetings, lunches, travel, accommodation and venues with the assistance of the EA to COO and Events Manager as required.
• Supporting the Group CEO’s Personal Assistant if unavailable for the Underwriting weekly meeting.
• Producing expense claims on behalf of the named roles above.
• To carry out ad hoc projects and work across departments as and when required.
• To effectively vet and direct incoming phone calls.
• Managing daily incoming and outgoing correspondence.
• Ensuring both paper and electronic filing is up to date and maintain archive/filing log.
• Be proactive and look to improve administration systems/communication where possible.
• On a temporary or permanent basis, you may be required to undertake other duties in addition to, or in substitution of, those listed in this role profile.

• Previous experience as an Office Administrator, Archivist, Librarian or Personal Assistant.
• Advanced use of Microsoft Office 365 (Word, PowerPoint, Excel, Outlook); Shorthand/audio or copy typing (desirable); Financial services or insurance sector experience (desirable).
• Planning and organisation, excellent communication (written/verbal), diplomacy, accuracy and attention to detail, decision making, time management, confidentiality, IT skills, analysis, and negotiation.

• Private Medical and Dental cover – Comprehensive Private Medical and Dental Insurance schemes with Bupa.
• Health and Wellness – including access to our Employee Assistance Programme, Headspace subscription, Mental Health First Aiders at each site, up to five funded counselling sessions per year, annual health check-up and eye test voucher.
• Wellbeing Allowance – Can be used towards either physical or mental health wellbeing activities.
• 25 days’ holiday per year – plus bank holidays and office closure on Christmas Eve. Holiday entitlement increases with length of service.
• Bonus scheme – dependent on achieving individual, department and company goals.
• Pension – a non-contributory defined contribution pension scheme.
• Life Assurance – provides a lump sum 10 x your salary.
• Permanent Health Insurance Scheme – scheme pays benefits during a prolonged period of illness or disability lasting more than 26 weeks.
• Parental Leave – Enhanced Maternity, Paternity and Shared Parental Leave policy.
• Training and development – Company funding for professional qualifications that would be beneficial for your role.
• Volunteering and charity – triple matching donations made independently or via our Give As You Earn scheme, and two paid volunteering days per year to help give back to our local communities.
• Cycle To Work Scheme – a tax efficient way to purchase a bicycle.
• Interest Free Travel Loan – to assist with commuting costs.
• Travel Insurance – business and personal travel.
• Sports and Social – active sports and social committee that organizes subsidised events.

Our standard working hours are from 09.30 a.m. to 5.30 p.m. Full time employees are to be in the office for 3 days per week, with 2 days working from home.