Assistant Facilities Manager

RiverStone International is an established global non‑life run‑off insurance business specialist with more than 25 years of experience. Operating in the UK company and Lloyd’s of London markets, Bermuda, U.S., and Europe, RiverStone International has transacted a wide variety of deals – from insurance and reinsurance portfolio transfers to company purchases, acquiring over $17.7 billion of gross liabilities since 2010 and with around $6.7 billion of liabilities currently under management.

The role of Assistant Facilities Manager supports the Senior Manager – Group Facilities in delivering a safe, compliant and high‑quality workplace experience across all offices. It is responsible for overseeing day‑to‑day Facilities operations, ensuring consistent service delivery, effective vendor management and adherence to all relevant compliance and safety standards. The role would act as deputy to the Senior Manager – Group Facilities during periods of absence ensuring continuity of services, reporting and team oversight. In addition, the role provides line management, coaching and performance management for Facilities Associates and Reception colleagues, supporting capability development and high performance across the team.

Responsibilities

• Employee Development and Coaching: Facilitate the growth and development of your team members. This includes providing regular feedback, identifying their strengths and areas for improvement, and creating individual development plans. Help them acquire new skills and knowledge to excel in their roles. Manage, coach, and develop Facilities Associates and Receptionists, conducting 1–2–1s, appraisals, and feedback sessions.
• Performance Management: Monitor and manage the performance of your team members including setting clear performance expectations, providing feedback and conducting regular performance reviews.
• Team Building and Engagement: Build strong, cohesive teams by promoting collaboration, communication and a sense of belonging and motivation. Create a work culture that promotes employee well‑being and job satisfaction.
• Support to Senior Manager – Group Facilities: Prepare weekly updates on risks, achievements, incidents, KPIs, and building status. Ensure adequate staffing levels and service coverage across reception and facilities functions. Oversee risk assessments (fire, water, electrical, DSE), ensuring timely actions and communication. Manage ZOHO helpdesk performance including ticket assignment, SLA compliance, and reporting. Coordinate building checks, emergency equipment inspections, and preventative maintenance. Plan and execute office moves, refurbishments, and sustainability initiatives. Maintain CAD floor plans and support space planning.

Requirements

• 3+ years FM experience with management responsibilities.
• Strong health & safety knowledge (IOSH essential).
• Experience using helpdesk systems (e.g., ZOHO), access control systems, and procurement processes.
• Strong organisation and communication skills, analytical problem solving, multitasking.
• IT proficiency (Excel, Word, Outlook).
• Ability to lead teams, influence stakeholders, and manage competing priorities.

Benefits

• Private Medical and Dental cover – Comprehensive Private Medical and Dental Insurance schemes with Bupa Health and Wellness – including access to our Employee Assistance Programme, Headspace subscription, Mental Health First aiders at each site, up to five funded counselling sessions per year, annual health check‑up and eye test voucher.
• Wellbeing Allowance – Can be used towards either physical or mental health wellbeing activities.
• 25 days’ holiday per year – plus bank holidays and office closure on Christmas Eve entitlement increases with length of service.
• Bonus scheme – dependent on achieving individual, department and company goals.
• Pension – a non‑contributory defined contribution pension scheme.
• Life Assurance – provides a lump sum 10 × your salary.
• Permanent Health Insurance Scheme – scheme pays benefits during a prolonged period of illness or disability lasting more than 26 weeks.
• Parental Leave – Enhanced Maternity, Paternity and Shared Parental Leave policy.
• Training and development – Company funding for professional qualifications that would be beneficial for your role.
• Volunteering and charity – triple matching donations made independently or via our Give As You Earn scheme, Give A and two paid volunteering days per year to help give back to our local communities.
• Cycle To Work Scheme – a tax efficient way to purchase a bicycle.
• Interest Free Travel Loan – to assist with commuting costs.
• Travel Insurance – business and personal travel.
• Sports and Social – active sports and social committee that organizes subsidised events.