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- Tasks: Oversee daily operations and deliver exceptional service to residents and guests.
- Company: Join Riverstone Living, a pioneering community for over 65s in luxury settings.
- Benefits: Starting salary of £42,740, performance bonuses, and great perks like free meals.
- Why this job: Shape a vibrant community and make a real difference in people's lives.
- Qualifications: Experience in high-quality customer service and strong organisational skills required.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 42740 - 42740 £ per year.
Join to apply for the Duty Manager role at Riverstone Living. Be a part of something new and exciting; find your place at Riverstone. £42,740 a year starting salary, plus performance-related bonus. Be one of our first Duty Managers at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath.
Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support. The best of what you love about hospitality – varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.
If you are passionate about people and making a tangible difference in the lives of others, this is your chance to join a team that values service excellence, innovation and teamwork. You will bring your experience from a high-quality customer service background (possibly, but not exclusively hospitality), to ensure the highest standards of resident services, delivering great experiences for all residents, guests and visitors.
As the title implies, you will be responsible on a day-to-day basis for overseeing the safe, compliant, and secure operation of the residence at all times, responding swiftly and professionally to resident service requests, queries and issues. The successful candidate will be based onsite at our Bishops Avenue residence. Our Duty Management team operate on a 12-hour shift pattern (11.5 working hours) working a 4 on, 4 off pattern. This working pattern may evolve as we continue to grow and learn from our colleagues, what best supports their needs and wellbeing.
Key Responsibilities of the Duty Manager role:
- Deliver exceptional resident services to create amazing experiences for residents, guests, and visitors, ensuring all areas are professionally operated and immaculately presented in line with Riverstone’s standards.
- Oversee safety, security, and compliance, ensuring all legal, health, and safety procedures are followed, including fire safety, first aid, safeguarding, and regular security checks.
- Act as the first point of contact for resident queries, complaints, and issues, responding professionally and promptly, and keeping residents informed throughout the resolution process.
- Build and maintain positive relationships with residents, colleagues, partners, suppliers, and contractors, embodying Riverstone’s culture and values in all interactions.
This role will be great for you if you...
- Naturally curious with a passion for delivering excellent service-experiences and meeting the needs of customers.
- Experienced in the delivery of high-quality customer service.
- Have an affinity with Riverstone’s profile of residents.
- Strong organisational skills with the ability to manage time and juggle multiple priorities to execute high quality deliverables.
- Excellent attention to detail and an 'all hands-on deck' approach to service delivery.
- Computer literate with experience of building management systems.
- Excellent communication, engagement and interpersonal skills and good business writing skills.
- Hold a valid driving licence (essential).
A rewarding role:
£42,740 a year starting salary, plus performance-related bonus. Some of the other benefits that you will have access to include:
- Enhanced employer pension scheme.
- Life assurance cover.
- Annual private health assessment.
- Season ticket loan scheme.
- Free meals on duty.
- Save with us - access a range of discounts and cashback from hundreds of high street retailers on everyday (and special day) items.
About Riverstone:
Riverstone’s ambition is to create exceptional London living for people over 65. Riverstone is addressing the needs of a new generation of older Londoners with a best-in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone’s residents will benefit from first-class facilities, a like-minded community, hotel-like hospitality and – when needed – highly personalised, discreet care.
Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026. Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.
If you are our future Duty Manager, please apply!
Duty Manager employer: Riverstone Living
Contact Detail:
Riverstone Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and customer service sectors. Let them know you're on the lookout for a Duty Manager role at Riverstone Living. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Riverstone Living thoroughly. Understand their values, mission, and what makes them unique. This way, you can tailor your responses to show how you embody their culture and can contribute to their vibrant community.
✨Tip Number 3
Practice your communication skills! As a Duty Manager, you'll need to handle resident queries and complaints with finesse. Role-play common scenarios with a friend or family member to build your confidence and ensure you can respond professionally under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Riverstone team. So, get that application in and let’s make it happen!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for delivering exceptional service shine through. We want to see how you can create amazing experiences for our residents and guests, so share any relevant stories or examples that highlight your customer service skills.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your experience in high-quality customer service and any relevant skills that align with Riverstone’s values. This shows us that you’re genuinely interested in the position and understand what we’re all about.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Riverstone and what we stand for.
How to prepare for a job interview at Riverstone Living
✨Know Your Stuff
Before the interview, make sure you understand Riverstone Living's mission and values. Familiarise yourself with their approach to customer service and how they support residents. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service or hospitality. Highlight specific examples where you delivered exceptional service or resolved issues effectively. This will demonstrate your capability to handle the responsibilities of a Duty Manager.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like a resident complaint or a safety issue. Think through your responses in advance, focusing on your problem-solving skills and ability to maintain a calm, professional demeanour.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your genuine interest in Riverstone Living and helps you assess if it’s the right fit for you too.
