At a Glance
- Tasks: Deliver exceptional service and support to residents in a luxury living environment.
- Company: Join Riverstone Living, a pioneering community for over 65s in central London.
- Benefits: Enjoy a competitive salary, performance bonuses, free meals, and discounts.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic team.
- Why this job: Be part of a new lifestyle choice for seniors while building meaningful relationships.
- Qualifications: Great customer service skills, empathy, and a valid driving licence required.
The predicted salary is between 27800 - 39100 £ per year.
This range is provided by Riverstone Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Concierge at Riverstone Bishops Avenue. £34,866 a year starting salary, plus performance-related bonus.
Be a part of something new and exciting; find your place at Riverstone. Be part of our first team of Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath. Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.
The concierge team (day team and night team) provides a 24-hour hospitality service to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence is essential), through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.
More flexibility to live the life you want to live – the day concierge team operate on a 12-hour shift pattern (11.5 working hours) working 7 days in every 14-day rota cycle. This role equates to a 3.5-day week working an average of 40.25 hours. This working pattern may evolve as we continue to grow and learn from our colleagues what best supports their needs and wellbeing.
This role is right for you if…
- You have a genuine and deep-rooted interest in others and enjoy building long-term relationships.
- You are a great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.
- You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over-65s in central London.
Key responsibilities of the Concierge Team:
- Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs.
- Manage communication with our residents, including through our resident app.
- Conduct regular security and compliance checks.
- Provide hands-on support in dealing with incidents and emergencies, including administering first aid and coordinating with emergency services, in accordance with our procedures. Full training provided.
- Ability to help residents park their cars so a driving licence will be required.
- Good IT skills will be a big asset to help our residents with their IT questions and any support needed.
- Ensure all areas are immaculately presented and maintained to the highest standards.
- Support the wider residence team and contribute to continuous improvement of our services.
This is for you if you are:
- Naturally curious with a passion for delivering excellent service-experiences and meeting the needs of customers.
- Experienced in the delivery of high-quality customer service.
- Have an affinity with Riverstone’s profile of residents.
- Strong organisational skills, attention to detail, and an ‘all hands-on deck’ approach.
- Knowledgeable and experienced in working within a multi-service operational business.
- Hold a valid driving licence (essential).
A rewarding role Starting salary of up to £34,866 (gross) based on experience, plus performance-related bonus. Some of the benefits that you will have access to include:
- Enhanced pension
- Life assurance cover
- Season ticket loan scheme
- Free meals on duty
- Annual Health Screening
- Save with us – access a range of discounts and cashback from hundreds of retailers on every day (and special day) items.
About Riverstone Riverstone’s ambition is to create exceptional London living for people over 65. Riverstone is addressing the needs of a new generation of older Londoners with a best-in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first-class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care. Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026. Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.
If you are our future Concierge, please apply!
Concierge employer: Riverstone Living
Riverstone Living is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where your contributions are valued. With competitive salaries, enhanced pension schemes, and free meals on duty, we ensure our team members feel appreciated while providing top-notch service to our residents. Located in a vibrant community, this role not only allows you to make a meaningful impact on the lives of the over-65 community but also offers opportunities for personal and professional development in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Riverstone Living. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Riverstone Living before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Riverstone Living:Your cover letter is your chance to shine! Tell us why you want to work at Riverstone Living specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Riverstone Living!
How to prepare for a job interview at Riverstone Living
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
