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- Tasks: Deliver exceptional service and support to residents in a luxury living environment.
- Company: Join Riverstone Living, a pioneering community for over 65s in central London.
- Benefits: Enjoy a competitive salary, performance bonuses, free meals, and discounts.
- Why this job: Be part of a new lifestyle choice for seniors while building meaningful relationships.
- Qualifications: Great customer service skills, empathy, and a valid driving licence required.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic team.
The predicted salary is between 27800 - 39100 £ per year.
This range is provided by Riverstone Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Concierge at Riverstone Bishops Avenue. £34,866 a year starting salary, plus performance-related bonus.
Be a part of something new and exciting; find your place at Riverstone. Be part of our first team of Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath. Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.
The concierge team (day team and night team) provides a 24-hour hospitality service to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence is essential), through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.
More flexibility to live the life you want to live – the day concierge team operate on a 12-hour shift pattern (11.5 working hours) working 7 days in every 14-day rota cycle. This role equates to a 3.5-day week working an average of 40.25 hours. This working pattern may evolve as we continue to grow and learn from our colleagues what best supports their needs and wellbeing.
This role is right for you if…
- You have a genuine and deep-rooted interest in others and enjoy building long-term relationships.
- You are a great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.
- You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over-65s in central London.
Key responsibilities of the Concierge Team:
- Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs.
- Manage communication with our residents, including through our resident app.
- Conduct regular security and compliance checks.
- Provide hands-on support in dealing with incidents and emergencies, including administering first aid and coordinating with emergency services, in accordance with our procedures. Full training provided.
- Ability to help residents park their cars so a driving licence will be required.
- Good IT skills will be a big asset to help our residents with their IT questions and any support needed.
- Ensure all areas are immaculately presented and maintained to the highest standards.
- Support the wider residence team and contribute to continuous improvement of our services.
This is for you if you are:
- Naturally curious with a passion for delivering excellent service-experiences and meeting the needs of customers.
- Experienced in the delivery of high-quality customer service.
- Have an affinity with Riverstone’s profile of residents.
- Strong organisational skills, attention to detail, and an ‘all hands-on deck’ approach.
- Knowledgeable and experienced in working within a multi-service operational business.
- Hold a valid driving licence (essential).
A rewarding role Starting salary of up to £34,866 (gross) based on experience, plus performance-related bonus. Some of the benefits that you will have access to include:
- Enhanced pension
- Life assurance cover
- Season ticket loan scheme
- Free meals on duty
- Annual Health Screening
- Save with us – access a range of discounts and cashback from hundreds of retailers on every day (and special day) items.
About Riverstone Riverstone’s ambition is to create exceptional London living for people over 65. Riverstone is addressing the needs of a new generation of older Londoners with a best-in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first-class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care. Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026. Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.
If you are our future Concierge, please apply!
Concierge employer: Riverstone Living
Contact Detail:
Riverstone Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company! Research Riverstone Living and their values. When you walk into that interview, show them you understand their mission to create exceptional living for over 65s. It’ll make you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be interacting with residents all day. Role-play common scenarios with friends or family to get comfortable with handling requests and resolving issues. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your empathy! During interviews, share stories that highlight your ability to connect with others. Whether it’s a time you went above and beyond for a customer or helped someone in need, these anecdotes will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with others.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not from traditional hospitality roles. We’re looking for those who can deliver high-quality service, so relate your past roles to what we do at Riverstone.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Riverstone.
How to prepare for a job interview at Riverstone Living
✨Know Your Audience
Before the interview, take some time to research Riverstone Living and their approach to hospitality for over-65s. Understanding their values and the community they aim to create will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Concierge, empathy is key. Prepare examples from your past experiences where you've demonstrated great listening skills and the ability to anticipate needs. This could be from any customer service role, so think broadly about your experiences and how they relate to building long-term relationships.
✨Highlight Your Flexibility
The role involves a 12-hour shift pattern, so it's important to express your willingness to adapt to this schedule. Be ready to discuss how you manage work-life balance and your approach to maintaining energy and enthusiasm during long shifts.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about potential scenarios you might face as a Concierge, such as handling a resident's emergency or resolving a complaint. Practising these responses will help you feel more confident during the interview.
