Description
To support the effective operation of the Compliance Function by overseeing complaints handling activities, monitoring conduct risk indicators and ensuring compliance with UK and International Regulators including but not limited to : FCA, PRA, Lloyd’s, Lloyd’s Europe, APRA, MFSA.
The role provides assurance that conduct risk is appropriately identified, managed, and reported across the RiverStone Group.
To support the effective operation of the Compliance Function by overseeing complaints handling activities, monitoring conduct risk indicators and ensuring compliance with UK and International Regulators including but not limited to : FCA, PRA, Lloyd’s, Lloyd’s Europe, APRA, MFSA.
The role provides assurance that conduct risk is appropriately identified, managed, and reported across the RiverStone Group.
Requirements
- Educated to Degree level or equivalent
- Experience working in a Compliance and/or Complaints function (company market and Lloyd’s experience).
- Strong understanding of complaint handling and ensuring appropriate resolution in line with regulatory expectations.
- Working knowledge of Lloyd’s Principles and particularly in relation to conduct and delegated authority oversight.
- Awareness of Data Protection legislation (e.g. UK GDPR) and its application to complaints handling.
- Experience in conduct risk monitoring, complaints handling oversight, and regulatory reporting.
- Strong analytical capability, with experience interpreting MI and identifying trends and root causes.
- Ability to engage effectively with stakeholders, including senior management, regulators, and third-party providers.
- High attention to detail, with strong organisational and documentation skills.
