At a Glance
- Tasks: Deliver exceptional hospitality services to residents in luxury apartments.
- Company: Join Riverstone, a pioneering community for over 65's in central London.
- Benefits: Competitive salary, performance bonuses, free meals, and discounts on everyday items.
- Other info: Flexible shifts with opportunities for personal growth in a supportive environment.
- Why this job: Be part of a unique lifestyle choice for older Londoners while enjoying a varied role.
- Qualifications: Experience in customer service and a genuine interest in building relationships.
The predicted salary is between 36261 - 36261 £ per year.
Concierge at Riverst one Fulham.
£36,261 a year starting salary, plus performance-related bonus.
Be a part of something new and exciting; find your place at Riverstone.
Let’s start with what is a Riverstone Residence?
Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel.
Riverstone offers a community for over 65's that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.
The best of what you love about hospitality– varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.
The concierge team (day team and night team) provides a 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant.
Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving license if essential), through to serving a coffee in the espresso bar…and so much more.
Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.
More flexibility to live the life you want to live – the day concierge team operate on a 12-hour shift pattern (11.5 working hours) working 7 days in every 14-day rota cycle.
This role equates to a 3.5-day week working an average of 40.25 hours.
This working pattern may evolve as we continue to grow and learn from our colleagues, what best supports their needs and wellbeing.
- This role is right for you if…
- You have a genuine and deep-rooted interest in others and enjoy building long-term relationships.
You are great listener, show real empathy and have that 'real feel' for how to anticipate the needs of others.
- You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over-65s in central London.
Key responsibilities of the Concierge Team
- Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs.
For example, making restaurant reservations to booking activities and events.
- Manage communication with our residents, including through our resident app.
- Conduct regular security and compliance checks.
- Provide hands-on support in dealing with incidents and emergencies, including administering first aid and coordinating with emergency services, in accordance with our procedures.
Full training provided.
- Ability to help residents park their cars so a driving licence will be required.
- Good IT skills will be a big asset to help our residents with their IT questions and any support needed
- Ensure all areas are immaculately presented and maintained to the highest standards.
- Support the wider residence team and contribute to continuous improvement of our services.
This is for you if you are
- Experienced in the delivery of high-quality customer service
- Have an affinity with Riverstone's profile of residents.
- Strong organisational skills, attention to detail, and an 'all hands-on deck' approach.
- Knowledgeable and experienced in working within a multi-service operational business
- Hold a valid driving license (desirable)
- A rewarding role
- Starting salary of up to £36,261 (gross) based on experience, plus performance-related bonus
• Some of the benefits that you will have access to include
- Enhanced pension
- Life assurance cover
- Seasonticket loanscheme
- Free meals on duty
- Annual Health Screening
- Save with us- access a range of discounts and cashback from hundreds of retailers on every day (and special day) items.
- About Riverstone
Riverstone's ambition is to create exceptional London living for people over 65.
Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy.
It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live.
With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.
Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow.
Both opened in 2022.
Our next location Riverstone Bishops Avenue is due to open in 2026.
Riverstone is backed by Goldman Sachs, which is supporting the business' ambition to build a portfolio of residences in prime central London locations.
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Concierge in London employer: Riverstone Fulham - Concierge
Riverstone is an exceptional employer that prioritises the well-being and growth of its employees while providing a unique opportunity to work in a luxury environment dedicated to enhancing the lives of over-65s. With a competitive starting salary, performance-related bonuses, and a range of benefits including enhanced pension and annual health screenings, Riverstone fosters a supportive work culture that values empathy and relationship-building. Employees enjoy a flexible working pattern and the chance to be part of a pioneering community in central London, making it a truly rewarding place to work.
Contact Details:
Riverstone Fulham - Concierge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Riverstone Fulham - Concierge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Riverstone Fulham - Concierge
Don't be shy about reaching out to Riverstone Fulham - Concierge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Riverstone Fulham - Concierge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Riverstone Fulham - Concierge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
