At a Glance
- Tasks: Ensure security and deliver exceptional service to residents at our luxury residence.
- Company: Join Riverstone, a pioneering community for over 65s in London.
- Benefits: Starting salary of £37,115, performance bonuses, free meals, and discounts.
- Other info: Work a flexible 4 on, 4 off shift pattern with great career growth potential.
- Why this job: Be part of a unique hospitality experience without traditional job pressures.
- Qualifications: Customer service experience, strong communication skills, and a valid driving licence.
The predicted salary is between 37000 - 37000 £ per year.
Be a part of something new and exciting; find your place at Riverstone. £37,115 a year starting salary, plus performance‑related bonus. Be part of our first team of Night Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath.
Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well‑being support.
The concierge team (day team and night team) provide 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence will be required), through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.
The successful candidate will be based onsite at our Bishops Avenue residence. Our Night Duty Management team operate on a 12‑hour shift pattern (11.5 working hours) working a 4 on, 4 off pattern. This working pattern may evolve as we continue to grow and learn from our colleagues what best supports their needs and wellbeing.
Key responsibilities of the Night Concierge Team:
- Be on duty overnight, ensuring the security of the residence, residents, and team.
- Conduct regular security walk rounds and monitor CCTV to ensure only residents and approved guests are within the residence.
- Deliver exceptional resident services to create amazing experiences for residents, guests, and visitors, ensuring all areas are professionally operated and immaculately presented in line with Riverstone’s standards.
- Ensure adherence to all legal, compliance, and auditing procedures, including fire and life safety systems, handling of emergency situations, health and safety, first aid if required, and safeguarding and regular security checks.
- Act as the first point of contact for resident queries and issues, responding professionally and promptly, and keeping residents informed throughout the resolution process.
- Build and maintain positive relationships with residents, colleagues, partners, suppliers, and contractors, embodying Riverstone’s culture and values in all interactions.
This role will be great for you if you…
- Are comfortable being one of a team of two on duty overnight and responding to incidents and emergencies.
- Naturally curious with a passion for delivering excellent service‑experiences and meeting needs of customers.
- Experienced in the delivery of high‑quality customer service.
- Have an affinity with Riverstone’s profile of residents.
- Strong organisational skills with the ability to manage time and juggle multiple priorities to execute high quality deliverables.
- Excellent attention to detail and an ‘all hands‑on‑deck’ approach to service delivery.
- Computer literate with experience of building management systems.
- Excellent communication, engagement and inter‑personal skills and good business writing skills.
- Hold a valid driving licence (essential).
A rewarding role
Starting salary of up to £37,115 (gross) based on experience, plus performance‑related bonus. Some of the benefits that you will have access to include:
- Enhanced pension
- Life assurance cover
- Season ticket loan scheme
- Free meals on duty
- Annual Health Screening
- Save with us– access a range of discounts and cashback from hundreds of retailers on everyday (and special day) items.
About Riverstone
Riverstone’s ambition is to create exceptional London living for people over 65. Riverstone is addressing the needs of a new generation of older Londoners with a best‑in‑class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone’s residents will benefit from first‑class facilities, a like‑minded community, hotel‑like hospitality and – when needed – highly personalised, discreet care.
If you are our future Night Concierge, please apply!
Night Concierge employer: Riverstone Bishops Avenue - Concierge
Riverstone is an exceptional employer that offers a unique blend of luxury living and outstanding service for residents over 65. With a competitive starting salary of £37,115 and a range of benefits including enhanced pension, life assurance, and free meals on duty, employees enjoy a supportive work culture that prioritises their well-being and professional growth. As part of the Night Concierge team at our new Bishops Avenue residence, you will play a vital role in creating memorable experiences for residents while working in a dynamic environment that values teamwork and community.
Contact Details:
Riverstone Bishops Avenue - Concierge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Riverstone's website and social media. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your customer service scenarios! As a Night Concierge, you'll be dealing with residents' queries and issues. Think of examples from your past experiences where you went above and beyond for someone – this will impress them!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A polished appearance shows that you take the role seriously and are ready to represent Riverstone's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let us see your enthusiasm for delivering exceptional service. Share experiences where you've gone above and beyond to create memorable moments for customers – it’s what we love to see!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Night Concierge role. Mention specific responsibilities from the job description that resonate with you and how you can contribute to our community.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! Use a friendly tone in your writing to reflect the warm and welcoming environment we aim to create at Riverstone.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Riverstone Bishops Avenue - Concierge
✨Know Your Role
Familiarise yourself with the responsibilities of a Night Concierge at Riverstone. Understand the blend of hospitality and security that the role demands, and be ready to discuss how your experience aligns with these expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or created memorable experiences for clients, as this is crucial for the role.
✨Demonstrate Attention to Detail
Since the role requires maintaining high standards in a luxury environment, be prepared to discuss how you ensure attention to detail in your work. Bring up specific instances where your meticulousness made a difference.
✨Engage with Riverstone’s Values
Research Riverstone’s culture and values, and think about how you can embody them in your interactions. Be ready to share how you would build positive relationships with residents and colleagues, reflecting the community spirit they aim to create.
