At a Glance
- Tasks: Deliver exceptional hospitality and support to residents in a luxury living environment.
- Company: Join Riverstone, a pioneering community for over 65s in central London.
- Benefits: Enjoy a competitive salary, bonuses, free meals, and discounts at retailers.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic team.
- Why this job: Be part of a new lifestyle choice for seniors while building meaningful relationships.
- Qualifications: Customer service experience and a valid driving licence are essential.
The predicted salary is between 34866 - 34866 £ per year.
Concierge (Maternity Cover, Fixed Term Contract)
Be a part of something new and exciting; find your place at Riverstone.
£34,866 a year starting salary, plus performance‑related bonus.
Be part of our first team of Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath.
Let’s start with what is a Riverstone Residence?
Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel.
Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well‑being support.
The best of what you love about hospitality– varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.
The concierge team (day team and night team) provides 24‑hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant.
Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence is essential), through to serving a coffee in the espresso bar and so much more.
Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.
More flexibility to live the life you want to live – the day concierge team operate on a 12‑hour shift pattern (11.5 working hours) working 7 days in every 14‑day rota cycle.
This role equates to a 3.5‑day week working an average of 40.25 hours.
This working pattern may evolve as we continue to grow and learn from our colleagues, what best supports their needs and wellbeing.
- This role is right for you if…
- You have a genuine and deep‑rooted interest in others and enjoy building long‑term relationships.
You are great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.
- You want to take your experience and passion for high‑end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over‑65s in central London.
Key responsibilities of the Concierge Team
- Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs.
For example, making restaurant reservations and booking activities and events.
- Manage communication with our residents, including through our resident app.
- Conduct regular security and compliance checks.
- Provide hands‑on support in dealing with incidents and emergencies, including administering first aid and coordinating with emergency services in accordance with our procedures.
Full training provided.
- Ability to help residents park their cars so a driving licence will be required.
- Good IT skills will be a big asset to help our residents with their IT questions and any support needed.
- Ensure all areas are immaculately presented and maintained to the highest standards.
- Support the wider residence team and contribute to continuous improvement of our services.
- This is for you if you are
- Naturally curious with a passion for delivering excellent service‑experiences and meeting the needs of customers.
- Experienced in the delivery of high quality customer service.
- Have an affinity with Riverstone’s profile of residents.
- Strong organisational skills, attention to detail, and an ‘all hands‑on deck’ approach.
- Knowledgeable and experienced in working within a multi‑service operational business.
- Hold a valid driving licence (essential).
- A rewarding role
- Starting salary of up to £34,866 (gross) based on experience, plus performance‑related bonus.
• Some of the benefits that you will have access to include
- Enhanced pension
- Life assurance cover
- Season ticket loan scheme
- Free meals on duty
- Annual Health Screening
- Save with us – access a range of discounts and cashback from hundreds of retailers on everyday (and special day) items.
- About Riverstone
Riverstone’s ambition is to create exceptional London living for people over 65.
Riverstone is addressing the needs of a new generation of older Londoners with a best‑in‑class product that will extend and enhance the independent lifestyles they enjoy.
It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live.
With high specification apartments in central locations, Riverstone's residents will benefit from first‑class facilities, a like‑minded community, hotel‑like hospitality and – when needed – highly personalised, discreet care.
Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow.
Both opened in 2022.
Our next location Riverstone Bishops Avenue is due to open in 2026.
Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.
If you are our future Concierge (Maternity Cover), please apply!
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Concierge employer: Riverstone Bishops Avenue - Concierge
Riverstone is an exceptional employer that prioritises the well-being and growth of its employees, offering a unique opportunity to be part of a pioneering team in luxury living for over 65s. With a competitive starting salary, performance-related bonuses, and a supportive work culture, employees enjoy a variety of roles that foster personal connections and community engagement. Located near Hampstead Heath, Riverstone provides a vibrant environment where staff can thrive while delivering high-quality service in a luxurious setting.
Contact Details:
Riverstone Bishops Avenue - Concierge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Riverstone Bishops Avenue - Concierge
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Riverstone Bishops Avenue - Concierge. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
