At a Glance
- Tasks: Deliver exceptional service and support to residents in a luxury living environment.
- Company: Join Riverstone, a pioneering community for over 65s in central London.
- Benefits: Competitive salary, performance bonuses, free meals, and discounts at retailers.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic team.
- Why this job: Be part of a new lifestyle choice and make a real difference in residents' lives.
- Qualifications: Strong customer service skills, empathy, and a valid driving licence required.
The predicted salary is between 29000 - 39000 £ per year.
Be a part of something new and exciting; find your place at Riverstone. £34,866 a year starting salary, plus performance-related bonus. Be part of our first team of Concierges at our new Riverstone residence at Bishops Avenue, near to Hampstead Heath.
Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.
The best of what you love about hospitality– varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles. The concierge team (day team and night team) provides 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant.
Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking (so a driving licence is essential), through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.
More flexibility to live the life you want to live – the day concierge team operate on a 12-hour shift pattern (11.5 working hours) working 7 days in every 14-day rota cycle. This role equates to a 3.5-day week working an average of 40.25 hours. This working pattern may evolve as we continue to grow and learn from our colleagues, what best supports their needs and wellbeing.
This role is right for you if…
- You have a genuine and deep-rooted interest in others and enjoy building long-term relationships.
- You are a great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.
- You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over‑65s in central London.
Key responsibilities of the Concierge Team:
- Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs.
- Manage communication with our residents, including through our resident app.
- Conduct regular security and compliance checks.
- Provide hands‑on support in dealing with incidents and emergencies, including administering first aid and coordinating with emergency services in accordance with our procedures.
- Full training provided.
- Ability to help residents park their cars so a driving licence will be required.
- Good IT skills will be a big asset to help our residents with their IT questions and any support needed.
- Ensure all areas are immaculately presented and maintained to the highest standards.
- Support the wider residence team and contribute to continuous improvement of our services.
This is for you if you are:
- Naturally curious with a passion for delivering excellent service experiences and meeting the needs of customers.
- Experienced in the delivery of high quality customer service.
- Have an affinity with Riverstone’s profile of residents.
- Strong organisational skills, attention to detail, and an ‘all hands‑on deck’ approach.
- Knowledgeable and experienced in working within a multi‑service operational business.
- Hold a valid driving licence (essential).
A rewarding role:
- Starting salary of up to £34,866 (gross) based on experience, plus performance‑related bonus.
- Some of the benefits that you will have access to include:
- Enhanced pension.
- Life assurance cover.
- Season ticket loan scheme.
- Free meals on duty.
- Annual Health Screening.
- Save with us– access a range of discounts and cashback from hundreds of retailers on everyday (and special day) items.
About Riverstone:
Riverstone’s ambition is to create exceptional London living for people over 65. Riverstone is addressing the needs of a new generation of older Londoners with a best‑in‑class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first‑class facilities, a like‑minded community, hotel‑like hospitality and - when needed - highly personalised, discreet care. Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026. Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.
If you are our future Concierge, please apply!
Concierge employer: Riverstone Bishops Avenue - Concierge
Riverstone is an exceptional employer that prioritises the well-being and growth of its employees while providing a unique opportunity to be part of a pioneering team in luxury living for over 65s. With a competitive starting salary, performance-related bonuses, and a supportive work culture, employees enjoy a fulfilling role that blends hospitality with meaningful community engagement. Located near Hampstead Heath, Riverstone offers a vibrant environment where staff can thrive, develop their skills, and contribute to enhancing the lives of residents in a luxurious setting.
Contact Details:
Riverstone Bishops Avenue - Concierge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company! Research Riverstone and its values. When you walk into that interview, show us you understand what we’re all about and how you can contribute to our mission of creating exceptional living for over 65s.
✨Tip Number 2
Practice your people skills! As a Concierge, you’ll be interacting with residents daily. Role-play common scenarios with friends or family to get comfortable with handling requests and building rapport. We want to see your warm personality shine!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve had to think on your feet. We love candidates who can handle unexpected situations with grace and efficiency.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with others.
Tailor Your Application:Make sure to tailor your application to the Concierge role at Riverstone. Highlight your relevant experience and skills that align with our values of service and community, and show us why you’re a perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Riverstone.
How to prepare for a job interview at Riverstone Bishops Avenue - Concierge
✨Know Your Residents
Before the interview, take some time to understand the needs and preferences of Riverstone's residents. Familiarise yourself with the concept of luxury living for over-65s and think about how you can contribute to their lifestyle. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Whether it's from hospitality, retail, or any other sector, be ready to discuss how you've gone above and beyond to meet customer needs. This is crucial for a role that revolves around delivering exceptional service.
✨Demonstrate Empathy and Curiosity
During the interview, express your natural curiosity about others and your ability to empathise with their needs. Share stories that illustrate your listening skills and how you've built long-term relationships in previous roles. This will resonate well with the values Riverstone holds dear.
✨Be Ready for Practical Scenarios
Expect to be asked about how you'd handle specific situations, such as dealing with emergencies or assisting residents with IT issues. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving abilities and readiness for the diverse challenges of the concierge role.
