Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.
We're on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain - and yes, it will get rough. But that's what makes the journey worthwhile.
So, lace up your boots and let's tackle the climb together.
You can learn more about us at www.riversidenaturalfoods.com .
The Opportunity:
As a family owned and led company, Riverside Natural Foods ("Riverside" or the "Company") has the freedom to pursue our founders' vision of being a values-based and purpose driven food company that puts people first - our employees, our consumers, our partners, and our communities.
Our purpose of "inspiring a healthier and more compassionate world" starts within our four walls and extends well beyond them to include everyone we can positively impact through our products, our business, and our relationships.
Continued rapid growth fueled by our focus on delivering disciplined growth to build a bigger, more capable, more productive, and more responsible business has created the opportunity to strategically invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall Workplace Service through strategic partnership and technology adoptions with an enterprise view.
Position Summary:
The Workplace System Administrator, who is a member of the IT Infrastructure team, leads the System Administration to serve all Riverside users. The quality of the service is evaluated by service reliability, user satisfaction, and asset efficiency.
Riverside IT is staffed by both permanent employees and 3rd party service providers. The RNF IT supports Riverside users to use workplace technologies and solutions. The users are based at sites in GTA, Chicago, Europe and at home offices. The workplace support is provided during regular business hours and after hours. The workplace technologies and solutions that are utilized at Riverside include computers and peripherals, printer, RF scanner, VoIP phone, cell phones, tablets, Microsoft Office 365 applications, such as Outlook, Teams, OneDrive, etc., MFA, Adobe, DocuSign, Shared Drive, websites and domains, AWS, Azure cloud, ITSM, and other desktop and Cloud based solutions.
Primary Responsibilities:
- Administer and maintain the backend configuration of ManageEngine ServiceDesk, including requests, incident, problem, asset, service catalogue, approval, notification, SLA, and automation workflows.
- Own the backup solution, monitor backup-job health and capacity, resolve failures, maintain retention policies, and periodically validate recoverability through restore tests.
- Plan and execute on-premises file-data migrations to SharePoint Online and AWS, including discovery, permissions mapping, remediation, user communication, validation, and post-migration support; manage the SharePoint site lifecycle, governance, access, storage, and archival.
- Work with IT partners to provide server support, including patching, server onboarding and offboarding, Remote Desktop Services licensing, server security, Active Directory backend improvements, DNS, file services, storage, and data management.
- Administer Microsoft 365, Active Directory, and Microsoft Entra ID services, including user and group management, access controls, MFA, role assignments, Group Policy, and identity lifecycle processes in accordance with least-privilege principles.
- Maintain VoIP and Teams Phone systems, including numbers, call queues, auto attendants, devices, licensing, troubleshooting, documentation, and coordination with carriers and vendors.
- Own the IT change-management process, including change intake, risk and impact assessment, approvals, scheduling, and maintenance of the change calendar.
- Monitor system availability, performance, capacity, and event alerts; serve as an escalation point for complex incidents and coordinate timely restoration of service.
- Lead incident and problem-management activities for assigned platforms, including root-cause analysis, corrective actions, trend analysis, and knowledge-base updates.
- Maintain accurate technical documentation, system diagrams, standard operating procedures, recovery runbooks, configuration records, inventories, and support knowledge articles.
- Use scripting and automation, where appropriate, to reduce manual wo
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