Retirement Living Coordinator in Workington

If you share our values and are excited about making a significant impact at Riverside, we encourage you to apply even if you don’t meet all essential criteria. We accept applications on the basis of valid legal permission to work in the UK and will not sponsor further agreements.

The difference you will make as a Retirement Living Coordinator:

• Working as part of a team committed to best practice in the social housing field, you will facilitate coordination and delivery of a professional service to retirement living customers across a designated group of schemes, including service, facilities and housing management and monitoring service level agreements with partners.

About You:

• Relevant experience of working with older and/or vulnerable people
• Good understanding of housing management
• Experience of managing relationships with partner agencies/organisations
• Formal qualifications in housing, care or support would be an advantage

Why Riverside?

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve revitalised neighbourhoods and supported communities by providing homes that allow people to live full, fulfilling and rewarding lives. We own or manage around 75,000 homes across the UK, offering services from homelessness to retirement living and are looking for the best people to help us.

Working With Us, You’ll Enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside:

We are inclusive. We value diversity in all its forms, fostering a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. Applications may close before the deadline, so please apply early to be considered.

Role Profile:

• Ensure occupancy targets are met through letting and refurbishment of properties
• Meet rent collection and arrears targets
• Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening etc.
• Provide practical support and information to customers when entering the services and throughout their involvement with the service, e.g. assisting customers with occupancy agreements and welfare benefit claims and liaising with benefit agencies
• Deliver high standards of housing management and ensure the service meets best practice by conducting regular site inspections across all schemes
• Monitor and reduce anti-social behaviour within services
• Clearly communicate customer responsibilities and tenancy compliance
• Work with colleagues to maintain good links with local neighbourhoods
• Effectively use appropriate IT systems including housing management systems and maintain professional and timely records
• Assess potential customers’ housing needs in consultation with relevant agencies and the customer regarding suitability to access the service
• Ensure the Riverside Health and Safety policy is fully implemented at designated schemes and inform customers of security provisions
• Provide information to assist new customers on services within schemes and local communities
• Promote customer involvement at the schemes and work collaboratively with the Health and Wellbeing Team
• Encourage customers to participate in events, activities and the running of the schemes and promote integration into the local community
• Coordinate the lettings process to minimise void levels, including application of the voids procedure, implementing the allocations policy, maintaining the scheme waiting list and leading promotion and marketing of the scheme
• Travel across the designated locations to deliver an effective service
• Observe the Riverside code of conduct and maintain the highest standards of professional integrity
• Provide a high quality, customer‑focused service, championing the Riverside Service Style Practices
• Ensure compliance with Riverside’s Equality and Diversity policy in employment and service delivery
• Ensure that all data is compliant with legislation and policies relating to data quality
• Any other relevant duties as required by the designated manager
• Ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery

Other Duties:

• Work flexible hours to meet customer and business needs, which may not include normal office hours
• Travel to different properties within the defined area as and when required
• Use the Lone Worker system as and when necessary
• Ensure customers are safe at all times, carrying out duties within Riverside’s policies and procedures (health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.)
• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Additional Information:

• The Group operates offices across the UK; this role may require travel to other locations to perform duties effectively
• Role will be exposed to sensitive information; confidentiality must be maintained at all times
• Required to work flexibly during operational hours
• Commit to equal opportunities and promote non‑discriminatory practices in all aspects of work

Person specification:

• Relevant experience of working with older and vulnerable people
• Experience of housing management duties
• Experience of liaison with agencies/partner organisations
• IT skills, including basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Care and Support; complete relevant IT training where required

• Formal housing qualification
• A full, clean driving licence

About Us:

Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, with a track record of transforming lives and revitalising neighbourhoods for over 90 years. Our plans include building over 15,000 affordable homes over the next decade.

Our Values and Behaviours:

Creating an Inclusive Environment: We are committed to creating an inclusive environment where diversity is valued, respected and protected.