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- Tasks: Lead a team to deliver outstanding care and support services for diverse customers.
- Company: Riverside, a housing association dedicated to enhancing lives and communities.
- Benefits: Competitive salary, generous pension, and 25 days holiday.
- Other info: Join a dynamic organisation with a rich history of community support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience managing teams in supported housing and strong communication skills.
The predicted salary is between 37113 - 37113 £ per year.
The difference you will make as a Service Manager is that you will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.
About You
- Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
- Have conflict resolution skills and be confident and consistent when making decisions
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
- Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 25 days holidays plus
Service Manager in West Bromwich employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and care sectors. You never know who might have a lead on a Service Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and conflict resolution. We suggest using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only shows your interest but also gives you a better chance of landing that Service Manager position!
We think you need these skills to ace Service Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams within supported housing and any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with vulnerable groups and how your skills align with our mission at Riverside. Keep it engaging and personal.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to listen and engage. Use clear language and structure your application well to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with their services and how they support vulnerable communities. This will help you demonstrate your passion for the role and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and empowered your team in previous roles. Think about specific situations where you resolved conflicts or improved service delivery, as these will highlight your ability to manage challenging environments.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, encourage feedback by asking questions and showing that you value others' opinions. This will demonstrate your ability to listen and engage with your team and customers.
✨Be Data Savvy
Since the role involves analysing key outcomes data, brush up on your IT skills. Be ready to discuss how you've used data to drive improvements in service delivery. Mention any experience you have with databases or report generation, as this will show you're equipped to handle the operational management aspect of the job.