At a Glance
- Tasks: Support tenants, manage properties, and ensure community safety while maximising income collection.
- Company: Join Riverside, a leading not-for-profit social housing organisation.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 34776 - 38262 € per year.
The principal frontline worker will maximise economic viability, social sustainability and self‑sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an ‘Account Manager’ and advocating for the customer to ensure that other teams provide services to the expected level.
Responsibilities
- Accountable for maximising and increasing income collection, working in partnership with the PFI Income Management Team to ensure good payment practices, supporting customers with benefit claims and carrying out home visits during arrears pursuits.
- Represent Riverside in court and manage case progression with SMBC, ensuring timely outcomes.
- Act as an ‘Account Manager’ for the customer and property, identifying issues for early intervention and liaising with stakeholders.
- Provide a visible neighbourhood presence by carrying out home visits, raising repairs, identifying damp and mould in line with Awaab’s Law, completing PCFRA and RPEEP referrals, and ensuring customer safety and tenancy sustainment.
- Safeguard children, young people and adults at risk; provide appropriate responses, maintain professional boundaries, and work with partners to secure outcomes.
- Minimise void rent loss and cash leakage, coordinate inspections, property viewings and new tenancy sign‑ups.
- Manage the delegated discretionary budget and ensure adherence to financial controls.
- Provide quality assurance for communal areas; regulate service failures and resolve issues.
- Manage anti‑social behaviour (ASB) cases, ensuring timely risk assessments and proportionate interventions.
- Process medical, overcrowding and housing transfer applications, offering advice and maintaining records.
- Oversee mutual exchange applications, ensuring statutory checks and clear communication.
- Implement estate management activities: inspections, environmental concerns, monitoring and escalation.
- Manage decant processes: assessment, temporary accommodation coordination and communication with tenants.
- Ensure all works follow method statements and statutory procedures; monitor KPIs and address non‑compliance.
- Ensure safe and compliant cash office duties: receipting, balancing, secure storage, banking, confidentiality and segregation of duties.
- Attend cash office at least twice per week from 08:45 to 05:30, maintaining service continuity.
- Carry out training and undertake additional duties as agreed with line manager.
- Commission, direct and influence other teams for low‑level ASB, hate crime, domestic abuse and community cohesion matters.
- Promote mobile technology and online self‑service for financial efficiencies.
- Collaborate with stakeholders for customer involvement and decision making.
- Gather and use local intelligence for regional planning.
- Follow internal business processes, maintain accurate records, ensure data protection and health & safety compliance.
- Persevere with self‑led priorities, respond flexibly to changing work demands and promote partnership working within the neighbourhood.
Qualifications
- Proven experience delivering frontline housing management services in a social/affordable housing environment.
- Working knowledge of tenancy management, estate management, ASB, income/arrears escalation and customer service.
- Demonstrable understanding of working in a regulated environment, applying policy and responding to complaints.
Benefits
- Competitive pay & generous pension
- 28 days holiday plus bank holidays
- Flexible working options
- Learning, personal development and technology investment
- A wide range of benefits
Diversity & Inclusion
Riverside is committed to diversity and inclusivity. We foster a workplace where all individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and offers a Guaranteed Interview Scheme for disabled applicants.
Additional Information
- Role exposed to sensitive information; confidentiality required.
- Flexible working hours for operational needs.
- Commitment to equal opportunities and non‑discriminatory practices.
- Evening and weekend work may be required, planned in advance.
About Riverside
Riverside is a UK‑based not‑for‑profit social housing and regeneration organisation managing around 75,000 homes and providing comprehensive services across homelessness, social care, employment support and retirement living.
Housing Officer - PFI in West Bromwich employer: Riverside
Riverside is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With competitive salaries, generous pension schemes, and flexible working options, employees are empowered to thrive both personally and professionally. Located in West Bromwich, the Housing Officer role provides unique opportunities to make a meaningful impact in the community while enjoying a diverse range of benefits and a commitment to social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - PFI in West Bromwich
✨Tip Number 1
Get to know the company! Research Riverside and understand their values, mission, and the specifics of the Housing Officer role. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and social care. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think about your past experiences and how they relate to the responsibilities of the Housing Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Riverside and making a difference in the community.
We think you need these skills to ace Housing Officer - PFI in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in frontline housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills:Since this role is all about building strong relationships with customers, don’t forget to include examples of how you've successfully managed customer interactions in the past. We love seeing candidates who can advocate for their clients!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re keen on joining us at Riverside!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer, especially around tenancy management and income collection. Brush up on relevant legislation and policies, like Awaab’s Law, so you can speak confidently about how you would handle various situations.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your frontline housing management skills. Think about times you've successfully managed ASB cases or improved income collection, and be ready to discuss these in detail.
✨Build Rapport
Since this role involves establishing strong relationships with customers, practice how you would engage with them. Be friendly and approachable during the interview, showing that you can advocate for customers effectively while maintaining professional boundaries.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the organisation. Inquire about their approach to community engagement or how they measure success in tenancy sustainment. This shows your genuine interest and helps you assess if it's the right fit for you.
