Technical Coordinator

Job Title

Technical Co‑Ordinator

Contract Type

Fixed Term Contract for 6 months

Salary

£24,047.89 per annum pro‑rate (£26,685.04 per annum pro‑rate achieved after 12 months of successful performance in the role)

Working Hours

20 hours per week

Working Pattern

Monday to Friday – Hybrid, 4 hours per day

Location

Speke, Liverpool

Recruitment

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.

We will accept applications on the basis of any valid form of legal permission to work in the UK. We are surrendering the Riverside Sponsorship licence and are unable to apply for any further sponsorships.

Role Overview

Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents.

About You

• Experience of scheduling / diary management ideally within a repairs environment
• Proven track record of providing administrative services including accurate record keeping
• Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint
• Ability to show initiative and propose solutions to issues identified

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays, pro‑rate
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Maintain all appropriate records and reports including payments, post inspection of works, collating information …
• Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group
• To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards
• Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed.
• Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly
• Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets
• Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaison with customers, contractors and any regulatory authorities as relevant within set timescales
• Act as a key liaison point for customers during major works, including the co‑ordination of decants where appropriate
• Ensure solicitor and customer letters are concise and comprehensive in line with quality standards
• Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the customer and TRG
• Assist with day to day enquiries from other members of the Asset function where required and undertake any other duties commensurate with role to support the team as a whole
• Contribute to the continuous improvement of processes and procedures

Person specification

Essential

• Experience of scheduling / diary management ideally within a repairs environment
• Proven track record of providing administrative services including accurate record keeping
• Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint
• Ability to show initiative and propose solutions to issues identified
• Ability to handle conflict and deal with difficult situations
• Methodical approach and results focused with the ability to take ownership of tasks
• Excellent team player who can work flexibly to meet business requirements
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business

Desirable

• Business Administration Qualification
• Understanding of property related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and Environmental Health Act
• Social Housing Qualification (CIH)
• Knowledge of diagnosing and logging of repairs including the interpretation and analysis

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment