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- Tasks: Lead a team to enhance customer independence and community engagement.
- Company: Riverside is a unique housing association dedicated to revitalising communities for 90 years.
- Benefits: Enjoy flexible working, personal development investment, and a diverse workplace culture.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in performance management and knowledge of safeguarding and housing issues required.
- Other info: Guaranteed interviews for diverse candidates meeting minimum criteria.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent
Salary: £35,669 per annum
Working Hours: 37.5hrs per week
Working Pattern: Monday to Friday and On-Call
Location: Hackney E5, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Team Manager:
Our aim is to improve the quality of life for our customers, build their confidence and skills to allow them to live independently by playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focusing on achieving real results. You will play an integral role in ensuring the delivery of quality services which reflects best practice and adheres to all relevant legislation, policies, procedures and performance standards. As Team Manager, you will provide effective line management of support staff within the service, including daily supervision, monitor team performance, rota scheduling and monitoring of targets.
About You:
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. We are looking for someone with:
- Experience of producing performance indicators that measure business activities for senior executives
- Knowledge and understanding of up-to-date legislation and government frameworks relevant to the customer group
- Sound knowledge and understanding of issues affecting individuals relevant to the customer group
- Good knowledge of safeguarding procedures for adults and children
- Knowledge of resettlement and housing issues for people with support needs including welfare benefits
- Experience of working within an assessment and support planning process relevant to the customer group
- Good organisation skills and ability to prioritise workload
- Strong IT skills including use of Microsoft packages such as Word
Why Riverside?
One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile:
This role is responsible for:
- Provide line management, supervision and appraisal to Support staff within the service.
- Ensure regular team meetings are held, and staff are informed about the organisation’s strategic goals.
- Hold day to day responsibility for rota cover and staff deployment.
- Ensure that all staff receive appropriate induction, training and development opportunities.
- To participate in the training of staff as required.
- Performance management including setting targets, monitoring and taking action to address any performance issues.
- Ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers.
- Facilitate and encourage effective customer participation, consultation and feedback within the service.
- Ensure the implementation of the support database and that appropriate records are kept.
- Ensure that staff adhere to all policies and procedures.
- Develop and maintain positive links with local statutory and independent sector services.
- Participate in the management on call rota.
- Carry out regular audits of service provision.
- Liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely fashion, and service utilisation is maximised.
- Ensure the implementation of the One Support Medication Management policy and standards, where applicable.
Person specification:
Knowledge, Skills and Experience:
- Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group
- Sound knowledge and understanding of issues affecting individuals relevant to the customer group
- Safeguarding adults and children.
- Knowledge of resettlement and housing issues for people with support needs including welfare benefits
- Knowledge of health and safety issues in relation to the customer group
- Ability to promote customer involvement, choice and diversity
- Ability to represent other agencies and companies.
- Good organisation skills and ability to prioritise workload.
- Ability to communicate effectively in writing including the preparation of letters reports & file notes.
- IT skills including use of Microsoft packages such as Word
- Ability to monitor service quality
Professional Qualifications:
- Management qualification or other relevant professional qualification
- Experience of working within an assessment and support planning process relevant to the customer group
- Experience of promoting diversity and participation
- Experience of fostering and maintaining relations internally and externally.
Team Manager employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to improving the quality of life for customers will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Riverside. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of relevant legislation and government frameworks. Being well-versed in these areas will demonstrate your expertise and readiness to handle the responsibilities of a Team Manager.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage teams effectively and improve service delivery. Highlighting specific achievements can set you apart from other candidates.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Team Manager role. Focus on your management experience, knowledge of safeguarding procedures, and any relevant qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving the quality of life for customers. Mention specific examples of how you've successfully managed teams or projects in the past, and how you embody the values of Riverside.
Highlight Relevant Experience: When detailing your work history, emphasise your experience with performance indicators, assessment processes, and any direct work with vulnerable groups. This will demonstrate your understanding of the customer group and the challenges they face.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Riverside
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Team Manager. Be prepared to discuss how your experience aligns with their expectations, especially in areas like performance management and team supervision.
✨Showcase Your Knowledge
Demonstrate your understanding of relevant legislation and frameworks that affect the customer group. Be ready to provide examples of how you've applied this knowledge in previous roles, particularly regarding safeguarding and housing issues.
✨Emphasise Teamwork
Riverside values collaboration, so highlight your experience working as part of a team. Share specific instances where you contributed to team success or facilitated effective communication among team members.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. Consider asking about their approach to customer participation or how they measure team performance.
