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For Companies At a Glance
- Tasks: Support system projects and enhance performance through analysis and configuration.
- Company: Join Riverside, a leading not-for-profit housing association making a real difference.
- Benefits: Enjoy competitive pay, generous holidays, flexible working, and personal development opportunities.
- Why this job: Make an impact in a dynamic environment while supporting communities across the UK.
- Qualifications: Strong communication skills and experience with systems management and data analysis.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 29000 - 38000 £ per year.
Job Description
Job Title:
Systems & Performance Analyst
Contract Type:
Permanent
Salary:
£34,238.41 Per annum
Working Hours:
Full Time – 35 Hours
Working Pattern:
Monday to Friday
Location:
London / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\’t meet all the essential criteria on the job description.
The difference you will make as a Systems & Performance Analyst
The Property Services Directorate manages the repair and maintenance service and Property Management to over 22,000 properties across London, the Southeast and the Home Counties.
The directorate undertakes repairs, servicing, voids, Property Management, Environmental services, and planned maintenance work to our customers\’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.
About You
We are looking for someone with:
- Excellent communication skills, both oral and written
- Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
- Experience is supporting Mobile Apps (Installation and Configuration)
- Experience mapping and updating business processes.
Why Riverside?
One Housing is part of Riverside, we\’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we\’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You\’ll Enjoy
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
- Providing support for System Projects, either through configuration changes or providing high-level analysis of existing configurations.
- Developing and maintaining relationships with stakeholders
- Scope and deliver internal training as required, either within a train the trainer exercise or directly
- Support systems\’ upgrades through preparation and testing
- Support with the coordination of UAT by preparing and testing any Changes to satisfy LIVE Requests, Changes or Upgrades.
- Adhere to and support the Change Control Processes
- Assist in documenting Processes and Procedures
- Maintain user guides for Business Systems
- Understanding and addressing relevant actions or trends derived from Business Reports, including internal KPIs and Supplier SLAs
- Supporting colleagues in performing data audits to ensure Systems and Processes are working as expected
- Monitor performance to achieve agreed KPIs and objectives
- Contribute to the continual review and development of processes/procedures within the Organization.
- Provide knowledge updates to the relevant teams to benefit from the information.
Person specification
Essential
Knowledge, Skills and Experience
- Excellent communication skills, both oral and written
- Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
- Experience is supporting Mobile Apps (Installation and Configuration)
- Experience mapping and updating business processes.
- Experience managing, engaging and influencing stakeholders.
- Advanced IT Skills and Literacy.
- Demonstrable experience using Microsoft Excel formulae, pivot tables and querying external connections.
- T-SQL training or experience in selection, aggregation, sorting and filtering statements
- Experience with MS SQL Server Management Studio for querying Relational SQL Databases
- Experience with APIs, Interfaces between Systems and SFTP.
- Experience using a bespoke SaaS Reporting Solution (E.g. Oneserve Analytics Module)
Desirable
- Experience with Power BI, Power Query and (beneficial) Dax queries
- Experience in automating processes and procedures
- Data Analysis Concepts / Statistical Reasoning
About Us
Riverside is one of the UK\’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
Systems & Performance Analyst employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems & Performance Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Riverside on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Riverside's values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about making an impact in the community.
✨Tip Number 3
Practice your communication skills! Since excellent communication is key for this role, consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Riverside team.
We think you need these skills to ace Systems & Performance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems & Performance Analyst role. Highlight relevant experience and skills that match the job description, especially your communication skills and any systems management experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can make a difference at Riverside. Be sure to mention any specific projects or experiences that relate to the job.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills, especially with systems like Oneserve/DRS and any experience with mobile apps. Mention your familiarity with data analysis tools and any relevant qualifications like ITIL Foundation.
Apply Early!: We encourage you to apply as soon as possible since applications may close before the deadline. Head over to our website to submit your application and join us in making a significant impact!
How to prepare for a job interview at Riverside
✨Know Your Systems
Make sure you brush up on your knowledge of systems like Oneserve or DRS. Be ready to discuss how you've managed and supported similar applications in the past, and think about specific examples where you followed best practices.
✨Communication is Key
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms, as you'll need to engage with various stakeholders.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and reporting tools. Highlight any work you've done with T-SQL or Excel, especially if you've used them to derive insights from business reports or improve processes.
✨Demonstrate Your Training Abilities
Think about times when you've trained others or developed training materials. Be ready to share how you can scope and deliver internal training effectively, as this will be a part of your responsibilities.
