Systems & Data Manager

Overview

Job Title: Systems & Data Manager

Contract Type: Permanent

Salary: £50,964.26 (£56,160.47 is achieved after 12 months successful performance in the role)

Working Hours: 35 hours per week, full time

Working Pattern: Monday to Friday

Location: Liverpool, Speke, Estuary Boulevard

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\\\’t meet all the essential criteria on the job description.

This role will be required to attend our office 2 days per week at our offices in Speke Liverpool.

The difference you will make as a Systems & Data Manager

Lead the systems and data management service for People Services, managing a small team of advisors and administrators to ensure effective Human Capital Management (HCM) user administration, maximising systems capability and automation to enable effective service delivery and customer experience, ensuring the accuracy and integrity of people data across the Group at all times.

About You

We are looking for someone who

• Experience of successfully leading, managing and motivating HR teams, including managing team performance.
• Experience of successfully providing HR systems support and administration within a large complex organisation.
• Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will guaranteed an interview.

Role Profile

• Lead, develop, coach and motivate the Systems and Data Advisors and administrators to deliver efficient and effective systems and data service to enable the wiser People Services to perform at optimum capacity and deliver the People Strategy.
• Drive a customer first ethos throughout the team, putting the customer at the heart of People Services ways of working, driving and influencing behavioral change.
• Manage cyclical systems activity to support the employee life cycle including the launch of the performance review process and the pay review.
• Manage the delivery of cyclical management information (MI) for People Services, enabling accurate reporting of people data decisions to support delivery of the People Strategy.
• Ensure the integrity and quality of people data at all times, carrying out quality assurance activity including data audits, identifying and addressing data quality issues to ensure data integrity standards are identified, communicated and adhered to effectively.
• Ensure effective partnering with PS business leads and process owners, leading regular service reviews understanding key business system challenges, promoting system enhancements to ensure automation and full use of the Core HCM is being adopted to improve business performance and customer experience.
• Collaborate with CIO colleagues to support, design, build, implement and test the development of any new systems and upgrades to current and existing systems to ensure smooth running of services with minimum impact to front facing operational practice and customers.
• Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth.
• Own, design and build Group establishment data ensuring hierarchy, posts and line management data accuracy and effective integration and interface with People Services and downstream systems.
• Lead or contribute to continuous improvement initiatives and change projects to enhance service performance and customer satisfaction, ensuring deliverables meet service delivery plans.
• Oversee liaison with CIO colleagues and third-party providers to ensure system issues are dealt with effectively and within service level agreements, escalating service failures via the approved channels as appropriate.
• Ensure the provision of systems expertise to colleagues across People Services and the Group, including developing and maintaining systems collateral including user guidance and providing coaching, support and training as required to deliver operational excellence.
• Develop, implement and monitor service level agreements (SLAs) and frameworks to enable consistent reporting and improvement against service standards.
• Ensure effective relationship management with third party providers, leading regular performance reviews and embedding effective supplier management and performance management arrangements and ensuring services received adhere to industry and Group standards, challenging non-compliance as required.
• Maintain knowledge of regulatory, legal and compliance frameworks to deliver competence in role and ‘best–fit’ solutions. Support, guide and monitor compliance with those requirements.
• Manage People Services plans including the Risk Plan and Business Continuity Plan, ensuring plans are maintained in line with required standards.
• Manage the performance and development of your team, providing expertise and coaching as required, ensuring a quality service is provided and under performance is dealt with appropriately.
• Effectively monitor and report on associated budgets in line with the Group’s financial protocols.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Person specification

Essential

Knowledge, Skills and Experience

• Experience of successfully leading, managing and motivating HR teams, including managing team performance.
• Experience of successfully providing HR systems support and administration within a large complex organisation.
• Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel.
• Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
• Experience of project management methodologies and how to use them effectively ensuring success with overall projects.
• Understanding of the principles of data integrity and data quality.
• Demonstrable experience of managing a customer focused HR systems support service.
• Understanding of transforming manual systems to IT enabled solutions to improve efficiency and effectiveness.
• Up to date knowledge of HR legislation, regulations and standards relating to the whole employee life cycle.
• Evidence of effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
• Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.
• Ability to show initiative and propose solutions to issues identified.
• Excellent team player who can work flexibly to meet business requirements.
• Commercially aware with a focus on continuous improvement and the ability to drive change.

Desirable

• HCM System and Report development (SQL) qualification or equivalent
• Project / Change Management qualification
• CIPD qualified or equivalent.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment