At a Glance
- Tasks: Support customers in their daily lives and help them achieve independence.
- Company: Join a supportive organisation dedicated to making a difference in the community.
- Benefits: Enjoy competitive pay, professional development, and a fulfilling work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact by empowering individuals and enhancing their wellbeing.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26227 - 26227 € per year.
The difference you will make as a Project Assistant. You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers. Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises. You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.
Responsibilities
- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions
- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day-to-day administration and operational duties
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
- Assist in collating and submitting information returns on funding, health and complete relevant IT training where required
Benefits
Competitive pay
Project Assistant in Surrey employer: Riverside
As a Project Assistant at our Guildford location, you will be part of a supportive and dynamic team dedicated to enhancing the lives of our customers. We offer competitive pay, a positive work culture that prioritises employee wellbeing, and ample opportunities for professional growth and development. Join us in making a meaningful impact while enjoying a fulfilling career in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Project Assistant in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Project Assistant role. Think about how you would handle specific situations, especially those involving customer support and safety, as these will likely come up.
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share your experiences and how you’ve made a difference in previous roles. This will help you stand out as someone who truly cares about customer wellbeing.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for dedicated individuals to join our team, and applying directly can give you a better chance of being noticed. Plus, it shows you’re genuinely interested in working with us!
We think you need these skills to ace Project Assistant in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Assistant role. Highlight your relevant experience and skills that match the job description, especially those related to supporting customers and managing day-to-day operations.
Show Your Passion:Let us see your enthusiasm for helping others! Share any personal experiences or motivations that drive you to work in supported housing services. This will help us understand why you're a great fit for our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to easily see how your skills align with the responsibilities of the Project Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Riverside
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Project Assistant. Familiarise yourself with the key tasks like supporting customers, managing risks, and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Project Assistant, you'll be working closely with customers who have diverse needs. Prepare examples from your past experiences where you've successfully communicated or resolved conflicts. Highlighting your ability to inspire and motivate others will definitely impress the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would handle challenging situations, especially when it comes to customer safety and wellbeing. Think of specific scenarios where you've had to think on your feet and come up with effective solutions. This will show that you can balance individual needs with the overall safety of the service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, support services available, or the training provided. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values.
