At a Glance
- Tasks: Support young people in rebuilding their lives and achieving independence.
- Company: Riverside, a leading not-for-profit social housing organisation.
- Benefits: Competitive salary, generous pension, 28 days holiday, and flexible working options.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference in the lives of vulnerable young people while developing your skills.
- Qualifications: Experience with vulnerable individuals and a caring, resilient attitude.
The predicted salary is between 26549 - 27722 £ per year.
Contract Type: Permanent
Salary: £26,549.63 (£27,722.51 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
Working Pattern: 07:00 – 15:00 or 13:00–21:00 on weekdays, with 1 weekend every 2 weeks. Weekend shifts, 12 hours (07:00–19:00 or 09:00–21:00)
Location: Britton House, Bristol
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
The difference you will make as a Support Worker:
Britton House is an Ofsted Registered Service with a customer base of Young People—16–25 years old, including but not limited to Asylum seekers and Children In Care/ Care Leavers. You will provide support to our customers in a variety of ways, such as:
- Connecting them with employability coaches and other support agencies
- Helping them manage their money
- Signing up for benefits or to move on to a more permanent home
It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. You will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About You:
- Experience of working with vulnerable people
- Experience of delivering structured support and risk management
- To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside:
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.
Working With Us, You’ll Enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.
Role Profile:
- Supporting Customers
- Leading on co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
- Engaging customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’ to enable successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following the medication procedure
- Leading on support initiatives including group work
- Ensuring the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately
- Record and update clear, factual, accurate strengths-based customer information on the local or appropriate digital platform
Service Delivery:
- Facilitate the referral process into the service and assess potential new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Develop and maintain local partnerships to provide a holistic range of support for customers
- Carry out day-to-day administration and operational duties
Other Information:
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to travel to different properties within the defined area as and when required
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person Specification:
Essential:
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of delivering structured support and risk management
- Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
- Previous experience in positively resolving incidents
- Demonstrate initiative and confidence to make and act on decisions
- Competent administrative and IT skills (to be able to produce reports and other communications)
Desirable:
- Knowledge of Psychological or Trauma Informed approaches to support
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- Knowledge of current benefit systems
- Experience of working in a care and support environment
About Us:
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours:
Creating an Inclusive Environment
Support Worker employer: Riverside
As a People Service Delivery Manager at our Liverpool location, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive pay, generous pension schemes, and flexible working options, ensuring a healthy work-life balance while investing in your personal and professional development. Our commitment to diversity and inclusion makes us an excellent employer, providing guaranteed interview opportunities for candidates from diverse backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Support Worker role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to support work. We can even role-play with friends to boost our confidence and nail those tricky questions!
✨Tip Number 3
Show off your passion! When we get the chance to chat with potential employers, let them know why we care about supporting vulnerable people. Our genuine enthusiasm can really set us apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures our application gets seen by the right people. Plus, we might just find some hidden gems in job listings that aren’t advertised elsewhere.
We think you need these skills to ace Support Worker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Worker role. Highlight any relevant experience working with vulnerable people and your ability to deliver structured support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for supporting young people and how your values align with Riverside's mission. Be genuine and let your personality come through.
Showcase Your Resilience:In your application, mention specific examples of how you've handled challenging situations in the past. We want to see that you can stay calm under pressure and maintain a positive attitude.
Apply Early!:Don’t wait until the last minute to submit your application. We might close applications before the deadline if we find the right candidates. Head over to our website and get your application in!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Worker inside out. Familiarise yourself with the specific challenges faced by vulnerable groups and think about how your experiences can relate to those situations. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Empathy
Empathy is key in this role, so be prepared to share examples from your past where you've demonstrated this quality. Whether it's through personal experience or professional encounters, showing that you can connect with others on an emotional level will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential scenarios you might encounter as a Support Worker and how you would approach them. Practising these responses can give you a real edge during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the support services offered, or the company culture at Riverside. This shows that you’re not just interested in the job, but also in how you can contribute to the organisation's mission and values.
