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For Companies At a Glance
- Tasks: Support customers in rebuilding their lives and achieving independence.
- Company: Join Riverside, a leading not-for-profit social housing organisation.
- Benefits: Competitive salary, London allowance, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Empathy, teamwork, and experience in support roles are essential.
- Other info: Inclusive workplace with a commitment to diversity and personal development.
The predicted salary is between 26549 - 27722 £ per year.
Overview
Job Title: Support Worker
Contract Type: Permanent
Salary: £26,549.63 per annum plus £4,000 London Allowance (£27,722.51 achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week, full time
Working Pattern: Shift work, Monday to Sunday, 8-4 and 4-10, rolling rota
Location: London Supported Services, Brixton
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so we encourage you to apply even if you don\\\’t meet all the essential criteria on the job description.
Please note that we will accept applications with valid UK work permission, but Riverside Sponsorship licences will be surrendered, and we are unable to apply for any further sponsorships.
The difference you will make as a Support Worker
You will be working from one of our supported services providing support to customers in a variety of ways, for example:
- Connecting them with employability coaches and other support agencies
- Helping them manage their money, sign up for benefits, or move to a more permanent home
- Boosting their confidence and supporting them on their journey as they rebuild their lives
- Keeping records of everything (admin tasks)
- Maintaining resilience, empathy and the ability to leave work at work
Role Responsibilities
- Lead on co-produced bespoke support and move-on plans with key stakeholders where appropriate
- Organise and carry out regular planned reviews of support and risk plans
- Engage customers to meet agreed outcomes and develop life skills
- Assist customers with day-to-day support and tenancy-related matters
- Identify and promote opportunities for employment, education and training
- Signpost to external support services and community resources
- Support customers to be tenancy ready and financially independent
- Support healthcare needs and contact with healthcare professionals
- Encourage self-management of medication following established procedures
- Lead on group work and other support initiatives
- Ensure customer safety by following safeguarding procedures and escalating risks
- Record and update customer information on appropriate systems
Service Delivery
- Facilitate referrals into the service and assess potential new customers
- Contribute to housing management service delivery, including income collection and tenancy support
- Maintain a safe environment by reporting repairs and health and safety concerns
- Clean and prepare rooms as appropriate
- Resolve difficult situations sensitively, balancing individual needs with safety
- Develop and maintain local partnerships to provide holistic support
- Carry out day-to-day administration and operational duties
- Travel to different properties as required; use Lone Worker system as needed
- Follow Riverside policies and procedures; participate in meetings and supervision; undertake training
Person specification
Essential
- Understanding of barriers faced by vulnerable and diverse groups with complex needs
- Experience of delivering structured support and risk management
- Team player with a caring, empathetic, flexible and resilient attitude
- Experience in resolving incidents positively
- Initiative and confidence to make decisions
- Administrative and IT skills to produce reports and communications
Desirable
- Knowledge of psychological or trauma-informed approaches
- Experience in challenging environments with planning and prioritisation skills
- Knowledge of current benefit systems
- Experience in a care and support environment
About Riverside
Riverside is one of the UK\\\’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We provide supported housing services, particularly for those affected by homelessness, with plans to build over 15,000 affordable homes in the next decade.
Our Values and Behaviours
We are committed to creating an inclusive environment and value diversity in all forms. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability.
Application notes
Applications may close before the deadline, so apply early to be considered.
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Support Worker employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker
✨Tip Number 1
Get to know the company! Research Riverside and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Support Worker. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Riverside and making an impact in the community.
We think you need these skills to ace Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Worker role. Highlight any relevant experience you have in supporting vulnerable groups or managing complex needs, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your values align with Riverside's mission. Be genuine and let your personality come through!
Showcase Your Soft Skills: As a Support Worker, empathy and resilience are key. In your application, share examples of how you've demonstrated these qualities in past roles. We want to see how you connect with others and handle challenging situations.
Apply Early!: Don’t wait until the last minute to submit your application. We might close applications early if we find the right candidates, so get your CV and cover letter in as soon as you can through our website!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Before the interview, make sure you understand Riverside's mission and values. Familiarise yourself with the challenges faced by vulnerable groups and think about how your experiences align with their needs. This will show that you're genuinely interested in the role and ready to make a difference.
✨Showcase Your Empathy
As a Support Worker, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for others. Whether it’s helping someone through a tough time or resolving conflicts, these stories will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like supporting a customer with complex needs or managing a crisis. Think through potential scenarios beforehand and outline your approach, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Riverside is the right fit for you.
