At a Glance
- Tasks: Coordinate and deliver top-notch services for Retirement Living customers across multiple schemes.
- Company: Join a leading organisation dedicated to enhancing the lives of retirees.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Other info: Dynamic role with opportunities for personal development and community engagement.
- Why this job: Make a real difference in the lives of retirees while developing your career.
- Qualifications: Experience in housing management and a full driving licence preferred.
The predicted salary is between 28031 - 28031 € per year.
Contract: Permanent
Salary: £28,031 per annum, pro rata
Working Hours: 30 Hours per week
Working Pattern: Monday to Friday 8am-5pm
Location: Turret Green Court, Ipswich (travels between three Retirement Living schemes within a 1 hour drive)
Role Overview
You will facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated area, in line with care and support performance standards. To provide an effective provision and delivery of services, facilities and housing management and day to day monitoring of service level agreements with partners whilst working as part of a staff team committed to best practice in the social housing sector.
Responsibilities
- Ensure occupancy targets are met through letting and refurbishment of properties
- Meet rent collection and arrears targets
- Monitor the delivery of service contracts across designated schemes including lifts, heating, fire equipment, gardening etc
- Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies
- Deliver high standards of housing management and ensure the service is meeting best practice by conducting regular site inspections across all schemes
- Monitor and reduce anti‑social behaviour within services
- Clearly communicate customer responsibilities and tenancy compliance
- Work with colleagues to maintain good links with the local neighbourhoods
- Effectively use appropriate IT systems including housing management systems and maintaining professional and timely records
- Assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service
- Ensure that the Riverside Health and Safety policy is fully implemented at designated schemes and ensure customers are aware of the provision of security at schemes
- Provide information to assist new customers on services within schemes and local communities
- Promote customer involvement at the schemes and working collaboratively with the Health and Wellbeing Team
- Encourage customers to participate in events, activities and the running of the schemes and promote integration into the local community
- Coordinate the lettings process to minimise void levels. This will include application of the voids procedure, implementing the allocations policy, maintaining the scheme waiting list and lead on promotion and marketing of the scheme
- Travel across the designated locations to deliver an effective service
- Observe the Riverside code of conduct and maintain the highest standards of professional integrity
- Provide a high quality, customer‑focused service, championing the Riverside Service Style Practices
- Ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
- Ensure that all data is compliant with legislation and policies relating to data quality
- Any other relevant duties as required by the designated manager
- Ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- You will be required to travel to different properties within the defined area as and when required
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times – carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health complete relevant IT training where required
Desirable
- Formal housing qualification
- A full, clean driving licence
Benefits
- Competitive pay and generous pension
- 25 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
- Diversity
Retirement Living Coordinator in Suffolk employer: Riverside
As a Retirement Living Coordinator at Turret Green Court in Ipswich, you will join a supportive team dedicated to enhancing the lives of our retirement living customers. We offer competitive pay, generous pension contributions, and 25 days of holiday plus bank holidays, all while fostering a culture of personal development and flexibility. Our commitment to diversity and community integration ensures that you will find meaningful work in a rewarding environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Coordinator in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in providing high-quality customer-focused services in retirement living.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed housing services or improved customer satisfaction in previous roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Retirement Living Coordinator in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retirement Living Coordinator role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Customer Focus:Since this role is all about providing a high-quality, customer-focused service, be sure to include examples of how you've successfully supported customers in the past. We love hearing about your passion for helping others!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Riverside
✨Know Your Stuff
Make sure you understand the role of a Retirement Living Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around service delivery and customer support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to meet occupancy targets, manage housing services, and handle customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with their needs.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Be Personable and Professional
As a Retirement Living Coordinator, you'll be working closely with customers and colleagues. Make sure to convey warmth and professionalism during your interview. A friendly smile and good eye contact can go a long way in making a positive impression!
