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- Tasks: Support customers in a vibrant housing service, ensuring their safety and wellbeing.
- Company: Riverside, a leading housing association dedicated to community support.
- Benefits: Competitive salary, generous pension, 25 days holiday, and personal development opportunities.
- Other info: Join a diverse team committed to inclusivity and community enhancement.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service and understanding of supporting vulnerable individuals.
The predicted salary is between 26227 - 26227 £ per year.
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: 37.5 Hours per week
Working Pattern: 7 day working pattern that includes bank holidays and some weekends. On a rolling rota and work a mixture of 7am-3pm and 2pm-10pm shifts.
Location: The Quays, Sittingbourne
The difference you will make as a Support Assistant:
- You will be key in the day-to-day running of one of our supported housing services.
- The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
- Working with people who have a range of needs, you could be doing any number of things, from supporting customers in conversations with calls from their GP, Social Services, or benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.
- You’ll log all incidents to make sure we have an accurate record of events.
- When a customer leaves, you will clean and prepare their room, ready for the next occupant.
About you:
- Experience of working with people in a customer facing environment.
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
- Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Support Assistant in Sittingbourne employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Support Assistant role. Think about your experiences and how they relate to supporting vulnerable people – this will help you stand out!
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, let them know why you care about supporting others and how you can contribute to their mission at Riverside.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Riverside.
We think you need these skills to ace Support Assistant in Sittingbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer-facing roles and any relevant understanding of supporting vulnerable people. We want to see how your background aligns with the Support Assistant role!
Showcase Your Skills: Don’t forget to mention your basic administrative and IT skills! Attention to detail is key for maintaining records, so let us know how you’ve demonstrated this in past roles.
Be Authentic: If you have personal experiences that relate to the role, share them! We value lived experiences and how they can contribute to understanding our customers' needs better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Riverside!
How to prepare for a job interview at Riverside
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Assistant role. Familiarise yourself with the responsibilities, especially around customer support and incident logging. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Share Relevant Experiences
Think about your past experiences in customer-facing roles or any personal experiences that relate to supporting vulnerable people. Be ready to share specific examples that highlight your skills and understanding of the challenges faced by those you’ll be supporting.
✨Demonstrate Your Communication Skills
As a Support Assistant, effective communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you successfully communicated with customers or handled difficult situations, as this will showcase your ability to connect with others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how they measure success in the Support Assistant role. It’s a great way to demonstrate your enthusiasm and commitment.