Retirement Living Co-ordinator

Contract Type: Permanent

Salary: £26,549.63 per annum pro-rata (£27,722.51 per annum pro-rata is achieved after 18 months successful performance in the role), plus £4,000 London Allowance pro-rata

Working Hours: 21 Hours per week

Working Pattern: Monday to Friday 9 to 5 (flexible)

Location: Central Court, Woolwich SE18, Greenwich, Kent

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Retirement Living Co-ordinator:

Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This will include service, facilities and housing management and monitoring service level agreements with partners.

About you:

• Relevant experience of working with older and/or vulnerable people
• Good understanding of housing management
• Experience of managing relationships with partner agencies/organisations
• Formal qualifications in housing, care or support would be an advantage

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile:

To facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with Riverside’s performance standards. To provide an effective provision and delivery of services, facilities and housing management across a group of schemes. Day to day monitoring of service level agreements with partners. To be part of a staff team that is committed to ‘best practice’ in the social housing field.

Accountabilities:

• Ensuring occupancy targets are met, through lettings and refurbishments of properties.
• Meeting rent collection and arrears targets.
• To monitor and liaise the delivery of service contracts across a designated patch of schemes including lifts, heating fire equipment, gardening etc.
• Providing practical support and information to customers when entering the service and throughout their involvement with the service, assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
• Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
• Monitoring and reducing issues of anti-social behaviour within services.
• Clearly communicating customer responsibilities and tenancy compliance.
• Working with colleagues to maintain good links with the local neighbourhoods.
• Effectively using appropriate IT systems, including housing management systems and maintaining professional and timely records.
• To assess potential customers housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service.
• To ensure that the company’s Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security systems at schemes at all times.
• Provide information to assist new customers on services within schemes and local communities.
• Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
• Encourage customers to participate in events, activities and the running of the schemes and promote integration of schemes into the local community.
• To coordinate the lettings process to minimise void levels. To include; application of the voids procedure, implementing the organisations allocations policy, maintaining the schemes waiting list and to lead on promotion and marketing of the scheme.
• To travel, across the designated patch to deliver an effective service.
• To observe the company’s code of conduct and maintain the highest standards of professional integrity.
• To provide a high quality customer orientated service, championing the Riverside Service Style practices.
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
• Ensure that all data is compliant with legislation and policies relating to data quality.
• Any other relevant duties as required by the designated manager.
• To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.

Key Performance Indicators:

• To ensure high service levels and overall customer satisfaction.
• To ensure that rent arrears, voids, re-let days and other agreed KPI’s remain within target.
• To ensure compliance with all mandatory Health and Safety standards.
• To ensure all complaints are dealt with in line with Riverside’s procedures to achieve the best customer outcomes.

Person Specification:

• Essential: Relevant experience of working with older and vulnerable people.
• Experience of housing management duties.
• Experience of liaison with agencies/partner organisations.
• Desirable: Formal care, support or housing qualifications.