At a Glance
- Tasks: Support residents in retirement living, manage records, and provide excellent customer service.
- Company: Riverside is a leading housing association dedicated to enhancing lives and communities for 90 years.
- Benefits: Enjoy competitive pay, generous pension, 28 days holiday, flexible working, and personal development opportunities.
- Other info: Guaranteed interview for applicants with disabilities meeting minimum role requirements.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 25673 - 25673 € per year.
Job Description
Job Title: Retirement Living Assistant
Contract Type: Permanent
Salary: £25,673.65 per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: Monday to Friday excluding bank holidays
Location: Southport - West Park, Westholme Court and Link and Leyland Road
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don\'t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
About this role
Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.
Role Profile
- Act as an initial point of reference on the phone or in a reception area as required
- Assist in the provision of comprehensive housing management including working with tenancy agreements
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
- Report repairs and maintenance needs on behalf of the customer following agreed procedures
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes
- To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
- Promote and encourage a high level of customer involvement, consultation and communication
- To monitor standards of maintenance and cleanliness by conducting regular site inspections
- To have the ability to use appropriate IT systems and maintain professional and timely records
- To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
- Monitoring and meeting relevant health and safety standards in properties
- Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
- To travel, within a reasonable distance, to provide cover to other schemes as required
- To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery
- To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
- Any other relevant duties as required by the designated manager
Essential Knowledge, Skills and Experience
- Experience working in a Customer Focused environment
- Excellent Communication Skills
- Experience of working with vulnerable and older people
- Flexible and responsive attitude
- IT skills including a basic proficiency in Microsoft Office including Word and Excel, and willingness to learn specific IT systems used within Care and Support; completion of relevant IT training where required
Desirable
- Formal care, support or housing qualification
- A full, clean driving licence
Benefits
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technologyA wide range of benefits
Diversity and Inclusion
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Retirement Living Assistant employer: Riverside
Riverside is an exceptional employer, dedicated to enhancing the lives of our customers while fostering a supportive and inclusive work environment. With competitive pay, generous benefits, and a strong commitment to employee development, we empower our staff to grow both personally and professionally. Working across multiple retirement living schemes in Derby and Nottingham, you'll be part of a team that makes a meaningful impact in the community, ensuring that every day is fulfilling and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Assistant
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to enhancing the everyday for customers will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight any experience you have working with vulnerable or older people. Be prepared to share specific examples of how you've provided support or assistance in previous roles, as this will demonstrate your suitability for the Retirement Living Assistant position.
✨Tip Number 3
Brush up on your communication skills. Since you'll be the first point of contact, practice clear and empathetic communication techniques. Role-playing scenarios with friends or family can help you feel more confident in handling various situations.
✨Tip Number 4
Research the retirement living sector and current trends. Being knowledgeable about the challenges and opportunities in this field will allow you to engage in meaningful conversations during interviews, showing your genuine interest in the role.
We think you need these skills to ace Retirement Living Assistant
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Retirement Living Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that not only introduces yourself but also explains why you are passionate about working with older people and in a customer-focused environment. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience:In your CV, emphasise any previous roles where you worked with vulnerable or older individuals. Include details about your communication skills and any relevant computer proficiency, particularly with Microsoft Office.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Riverside
✨Showcase Your Customer Service Skills
As a Retirement Living Assistant, you'll be the first point of contact for residents. Highlight your experience in customer-focused roles and provide examples of how you've successfully handled inquiries or resolved issues in the past.
✨Demonstrate Empathy and Understanding
Working with vulnerable and older people requires a compassionate approach. Be prepared to discuss situations where you've shown empathy and understanding, and how you can create a supportive environment for residents.
✨Familiarise Yourself with Relevant Policies
Understanding tenancy agreements and confidentiality is crucial. Brush up on relevant housing management policies and be ready to discuss how you would ensure compliance and maintain records securely.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the organisation. This demonstrates your enthusiasm and helps you assess if Riverside is the right fit for you.
